Overview
On Site
Full Time
Skills
Program Management
System Administration
Global Operations
Database
Workflow
Testing
Technical Writing
SPM
Reporting
Service Desk
Communication
Problem Solving
Conflict Resolution
Attention To Detail
Mentorship
Quality Control
Strategic Planning
Resource Allocation
Software Development
Articulate
SQL
Google Docs
Microsoft Visio
Programming Languages
Python
C++
JavaScript
Business Administration
PMBOK
PMP
LOS
Management
Business Operations
SAP BASIS
Law
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Apex
Oracle Application Express
Job Details
Job#: 2076786
Job Description:
Description: Fully Onsite: MPK/NYC/SEA
Systems Operations Project Manager
GO Systems is responsible for the tooling and system needs impacting numerous operational partners within Meta's Global Operations Team. We are seeking a seasoned Systems Project Manager with experience working directly with engineers building and launching software products 0 to 1, managing front-end and back-end software and database requirements, and collaborating with diverse stakeholders or cross-functional partners. A strong candidate will have experience with designing and implementing scaled review workflows (e.g. content review), and networked tooling systems.
Responsibilities:
Coordinate projects, making detailed plans to accomplish goals and directing the launch, testing, implementation, or iteration of technical activities in support of tooling, systems, and operations.
Present and explain proposals, reports and findings to clients.
Authoring and maintaining technical documentation for system tools, including troubleshooting procedures.
Work with Systems Program Managers (SPM) across multiple programs to support the needs of the business.
Identify opportunities in existing processes to streamline, optimize, and standardize processes
Assist with the development of standards, and apply these to track, monitor, report, resolve, or escalate issues.
Effectively managing, developing, and training the larger team on new processes.
Ensuring that all processes used by the global team are thoroughly documented and regularly improved.
Conducting, analyzing, and sharing results from service and operation performance reviews.
Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.
Systematically interprets user problems and identifies solutions and possible side effects.
Consult or negotiate with clients to prepare project specifications.
Minimum Qualifications:
8+ years of experience in operations for a tech company, consulting, operations or similar roles
Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills
Strong ability to work independently and manage one's time.
Strong leadership and mentoring skills necessary to provide support and constructive feedback
Strong knowledge of production processes, quality control, costs and other techniques for maximizing efficiency and effectiveness in launch and production
Strong knowledge of business and management principles involved in strategic planning, resource allocation, and the software development lifecycle
Strong ability to take both a narrow focused view and a high level systems view to understand and articulate implications of small changes to overall systems, and vice versa
Strong ability to interpret and translate operational requirements into technical needs
Strong knowledge of computer software, such as SQL, Google Suite (Google Docs, Sheets, Slides, etc), Visio, Lucid Charts, etc.
Some knowledge of programming languages, such as Python, C++, or JavaScript, strongly preferred
Education/Experience:
Bachelors degree in business administration or a related field.
PMI or PMP certification preferred.
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
Description: Fully Onsite: MPK/NYC/SEA
Systems Operations Project Manager
GO Systems is responsible for the tooling and system needs impacting numerous operational partners within Meta's Global Operations Team. We are seeking a seasoned Systems Project Manager with experience working directly with engineers building and launching software products 0 to 1, managing front-end and back-end software and database requirements, and collaborating with diverse stakeholders or cross-functional partners. A strong candidate will have experience with designing and implementing scaled review workflows (e.g. content review), and networked tooling systems.
Responsibilities:
Coordinate projects, making detailed plans to accomplish goals and directing the launch, testing, implementation, or iteration of technical activities in support of tooling, systems, and operations.
Present and explain proposals, reports and findings to clients.
Authoring and maintaining technical documentation for system tools, including troubleshooting procedures.
Work with Systems Program Managers (SPM) across multiple programs to support the needs of the business.
Identify opportunities in existing processes to streamline, optimize, and standardize processes
Assist with the development of standards, and apply these to track, monitor, report, resolve, or escalate issues.
Effectively managing, developing, and training the larger team on new processes.
Ensuring that all processes used by the global team are thoroughly documented and regularly improved.
Conducting, analyzing, and sharing results from service and operation performance reviews.
Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.
Systematically interprets user problems and identifies solutions and possible side effects.
Consult or negotiate with clients to prepare project specifications.
Minimum Qualifications:
8+ years of experience in operations for a tech company, consulting, operations or similar roles
Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills
Strong ability to work independently and manage one's time.
Strong leadership and mentoring skills necessary to provide support and constructive feedback
Strong knowledge of production processes, quality control, costs and other techniques for maximizing efficiency and effectiveness in launch and production
Strong knowledge of business and management principles involved in strategic planning, resource allocation, and the software development lifecycle
Strong ability to take both a narrow focused view and a high level systems view to understand and articulate implications of small changes to overall systems, and vice versa
Strong ability to interpret and translate operational requirements into technical needs
Strong knowledge of computer software, such as SQL, Google Suite (Google Docs, Sheets, Slides, etc), Visio, Lucid Charts, etc.
Some knowledge of programming languages, such as Python, C++, or JavaScript, strongly preferred
Education/Experience:
Bachelors degree in business administration or a related field.
PMI or PMP certification preferred.
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.