Account/ Program Manager

Program and Account Manager
Paid Part-Time/Pre-Award Contract
Digital Modernization Program
Hybrid - Baltimore, MD
W2 Hourly Rate: $100/hr. range.
We are seeking a qualified professional to join our team in a part-time, pre-award capacity , supporting the capture and proposal phase of an active Request for Proposal (RFP). In this role, the selected individual will collaborate with our proposal and capture team to help shape the technical solution, support presentation and oral preparation, and contribute to winning the contract.
If the contract is awarded, the candidate will transition into a full-time role as part of the delivery team . This is an excellent opportunity for someone who wants to be directly involved in the pursuit phase and then carry that momentum into project execution.

• This role is accountable for leading delivery and growth within a high-impact digital modernization program for a federal end-customer in the financial services arena. Serving as both the Program Manager and Account Manager, you will oversee multiple projects and manage client relationships to ensure world-class service delivery, account growth, and mission impact.
• You will guide delivery teams in developing secure, cloud-based digital services that improve transparency, efficiency, and public access to critical information while building trusted partnerships with senior government stakeholders through collaboration, innovation, and excellence in execution.

Impacts:

• The Account Manager will use their strong knowledge of the respective component, industry or agency, and project management to build strong relationships with customers, stakeholders, and individual contributors to:

• Develop strong relationships with clients by building trust to retain them over the long term. Ensure clients receive tailored services and solutions, leading to higher satisfaction and a better client experience. Promptly addressing client concerns and resolving issues helps maintain client satisfaction and prevent churn.
• Align different departments toward common client goals, fostering a collaborative work environment. Utilizes industry and management skills to boost team morale by ensuring clear expectations and goals for team members and stakeholders.
• Consistently identify opportunities to sell additional products or services to existing clients, driving revenue growth and increasing our fearless ability to positively impact our customers' missions. By understanding client needs, Account Managers help expand the scope of services provided, leading to increased account value and more significant mission impact. Ensuring high client satisfaction and successfully managing contract renewals helps secure recurring revenue and intense customer satisfaction.
• Acts as a trusted advisor and strategic partner to senior federal stakeholders, helping them adopt modern, scalable, and AI-enabled technology approaches that improve mission outcomes and operational efficiency.
• Aligns multiple technical and business teams across a large, complex program to deliver on modernization priorities using Agile, DevSecOps, and human-centered design practices.

Responsibilities:

• Delivery of World Class Services & Customer Intimacy
• Ensure that the company positively impacts our customers' missions and the lives of the people they serve by consistently delivering world-class products and services on time and within budget.
• Cultivate deep relationships with key stakeholders to become a trusted business partner and advisor, guiding the adoption of modern, scalable technical solutions that advance agency modernization goals.
• Lead delivery of secure, cloud-based, user-centered digital services that improve data transparency, efficiency, and public access to critical information.
• Collaborate across multiple business and IT organizations to align technology priorities, implementation strategies, and sequencing of requirements in a complex stakeholder environment.
• Apply extensive knowledge of federal agency operations, mission priorities, and technical landscapes to ensure delivery aligns with customer objectives and compliance requirements (e.g., FISMA, NIST, FedRAMP).
• Leverage expertise in legacy and emerging software development tools, processes, and technologies to support modernization and continuous improvement.
• Use strategic and synthetic thinking to balance short-term program objectives with long-term modernization goals.

Influences:

• Serves as the primary advocate for technology modernization, helping agency leaders adopt agile, cloud-native, and AI-enabled approaches that drive sustainable impact.
• Makes themselves invaluable as trusted business advisors that their customers rely on to help them maximize the value customers provide to the people they serve
• Builds credibility as a subject matter expert within and outside the organization and fi eld.
• Promotes buy-in among agency stakeholders for initiatives-Motivates staff and other stakeholders to support vision and goals.
• Serves as an advocate for the agency and team members to advance the organization's strategic direction and goals.
• Promotes the role of their function in achieving the organization's mission, vision, and goals.
• Advocates for the implementation of evidence-based solutions.

Account Growth & Retention:

• Nurture, develop, and maintain existing accounts. Leverage existing contracts for up-selling and cross-selling. Actively troubleshoot and resolve issues and expand customer networks.
• Identify new opportunities for growth through innovation, modernization, and operational excellence, ensuring the company remains a strategic partner in achieving long-term agency objectives.

Financial Performance:

• Manages account financial performance in line with top-level revenue, profitability, gross margin targets, operating budget, staffing, and contract burn rates.

Evaluating Business Challenges and Risks:

• Partners with stakeholders to comprehend current and future challenges, identify needs and opportunities for improvement, and inform stakeholders about current and future threats and liabilities that could jeopardize successful outcomes.

Advising on Solutions:

• Guides other professionals, managers, and business unit teams in implementing related solutions.
• Works with business partners to overcome obstacles and implement solutions, providing follow-up and ongoing support to ensure their continued effectiveness.
• Provides ongoing support and solutions to business unit leaders on the organization's strategic direction.
• Works with leaders to overcome obstacles to implementing initiatives. Integrates solutions with related organizational processes, systems, and other business or management initiatives.

Team Management

• Manages a team of Program Managers, analyzes team data (such as forecasts and progress toward goals), ensures metrics' achievement, allocates resources, manages budgets, and attracts, selects, onboards, develops, coaches, motivates, promotes, and terminates team members.
• Mentor and develop cross-functional delivery leads (e.g., Technical Lead and Scrum Master) to strengthen leadership capability and ensure seamless delivery execution.

Leadership Development

• Develops and builds strong Program Managers through coaching and guidance on program and project management best practices, business and fi nancial acumen, and communication methods.
• Conducts performance reviews and career planning, removes demotivating factors in the environment, and enhances collective team competencies.
• Champion corporate methodologies, including Start Green, Stay Green, Be Purple and the Fearless Factory model, embedding them as core leadership and delivery practices across the team.

Project-Specific Needs:

• 7 years minimum experience managing an effort of similar scope
• Ability to obtain and maintain Public Trust clearance
• Product Delivery certification or equivalent work experience
• Proven experience with managing Agile Software Development efforts
• Proven experience managing large-scale federal modernization or transformation efforts, preferably involving cloud migration, system integration, and compliance with federal standards (e.g., FISMA, NIST, FedRAMP).
• Deep understanding of enterprise software development and modern delivery approaches, including Agile, DevSecOps, and human-centered design (HCD).
• Ability to guide technical teams and government stakeholders through the adoption of modern, scalable, and AI-enabled digital solutions that improve efficiency and public access to information.
• Strong knowledge of emerging technologies (e.g., process automation, AI-enabled development, rapid application frameworks) and how to apply them within secure, compliance-driven environments.
• Experience managing complex stakeholder environments with multiple business and IT organizations, balancing competing priorities, and building consensus on technology decisions.
• Familiarity with federal IT governance, acquisition, and program oversight processes, with the ability to translate between mission priorities and technical implementation.

Skills & Competencies

• Technology Awareness: A strong understanding of new IT developments, software, hardware, telecommunications, emerging technologies, their application to business processes, and implementing information systems to meet organizational needs.
• CRM Software: Proficiency in using Customer Relationship Management (CRM) tools to manage client data, track interactions, and monitor account performance.
• Data Analysis: Ability to analyze data, generate reports, and derive insights that inform client strategies and decision-making.
• Product Knowledge: Deep understanding of the companies' products and services and how they can be tailored to meet specific client needs.
• Strategic & Synthetic Thinking: Ability to connect complex business, technical, and political factors to develop holistic modernization strategies that serve both immediate and long-term goals.
• Project Management for Government Contracts: Ability to apply project management principles to plan, execute, and close government projects while ensuring timely delivery, budget adherence, and compliance with federal regulations.
• Budget Management: Ability to manage client budgets, ensuring projects are completed within financial constraints.
• Financial Analysis: Understand financial statements, ROI calculations, and other financial metrics relevant to client accounts.
• Cost Management: Monitor and control costs associated with delivering services to clients.
• Change Management: Ability to lead and manage organizational change, guiding stakeholders and teams through new processes, tools, and technologies.
• Government Procurement Rules & Regulations: Knowledge of contracting officers, acquisition regulations, and levels of procurement for government agencies assigned to ensure the success of the organization and customer outcomes
• Risk Management: Identify potential risks to project success and take proactive measures to mitigate them.
• Strong and proven ability to influence and advise stakeholders through collaboration and recommend solutions to ensure business outcomes and support the organization's strategic direction and long-term goals.
• Assertive Communication: Shares opinions about important issues, regardless of risk or discouragement from others.
• Public Speaking: Confidently present ideas, strategies, and reports to clients and internal stakeholders in meetings or presentations.
• Visual Communication: Create and use visual aids, such as slides or infographics, to communicate complex information effectively.
• Relationship Management & Conflict Resolution: Proven ability to build trusted relationships with senior stakeholders and effectively resolve issues through collaboration and diplomacy.
• Facilitation & Consensus Building: Expert ability to lead groups toward consensus, drive stakeholder alignment, and produce actionable outputs.
• Human-Centered Design Collaboration: Working knowledge of human-centered design principles and experience applying them to align product, design, and technical delivery teams.
• Focus on Performance: Ensures high-performance standards and accountability across the organization by focusing the team on results, ensuring accountability, using metrics to measure performance, and operating and applying continuing improvement.
• Client-Centric Approach: Always prioritize the client's needs and work to deliver the best possible experience.
• Proactive Support: Anticipate potential client needs or issues and address them proactively.
• Commitment to Service: Demonstrate a strong commitment to exceptional service and exceeding client expectations.
• Stakeholder & Partner Management: Knowledge of the concepts, practices, and techniques used to identify, engage, influence, and monitor relationships with individuals and groups connected to a work effort, including those actively involved, those who exert influence over the process and its results, and those who have a vested interest in the outcome (positive or negative).
• Handling Change: Ability to adapt to changing client needs, market conditions, and internal processes.
• Learning Agility: Willingness and ability to learn new skills, tools, and industry trends as needed.
• Resilience: Maintain performance and a positive attitude in facing challenges or setbacks.

System One, and its subsidiaries including Joul, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #855-IT Baltimore