Lending Product Transformation Analyst

Lending Product Transformation Analyst

The Lending Product Analyst's primary responsibility is to gather and analyze data related to customer needs, market trends, and business objectives focused on a unified vision for the Lending Product Division. With a deep understanding of both the product and its target market, a Lending Product Analyst will collaborate with cross-functional teams to identify requirements, define product features, and prioritize development efforts. The position will provide support to the Manager of Lending Product Transformation & Strategy by bridging the gap between business strategy, market research and product development ensuring consistency across the enterprise.

The Lending Product Analyst will assist in creating product roadmaps, defining user stories, and supporting product launches and iterations. Serving as a conduit between stakeholders, development teams, and customers, ensuring that the product aligns with user needs, business goals and is consistent between enterprise-wide projects.

Position Responsibilities:

Product & Project Management

• Act as a liaison ensuring a unified lending product vision by working closely with project sponsors, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
• Develop and lead business requirements, testing plans, stakeholder engagement, communication and training strategies, and evaluation of results for our entire suite of Lending Products
• Gather & Analyze data from various internal and external sources to identify actionable items, product improvements, revenue opportunities and gain process efficiencies.

User Support, Communication and Training

• Supports end users by answering questions, providing instructions, and gathering feedback to share with the technology team for issue resolution.
• Actively participates with the lending product teams to identify common issues and advance the team's knowledge and understanding of business process.
• Reviews technical documentation, such as user guides, how-to documents, training materials, and written communications, prior to distribution to colleagues to ensure accuracy and quality.
• Articulates and communicates lending products terminology and processes with technology experts to achieve the desired end state across applications for Comerica.
• Brings information and status updates back to manager on issues and status and provides alternatives for timely completion.
• Recommends and makes suggested changes to processes and policies.

User Experience & System Administration

• Collaborate with UX/UI designers to improve the user experience of the product.
• Conduct user research, interviews, and usability testing to gather feedback on product usability and satisfaction.
• Recommend enhancements and features to improve user experience
• Provides administrative support for applications and reports, and access changes, functionality configuration (e.g. "bank controls" in IBS)
• Updates and maintains department procedures, process lists and audit documentation.
• Prepares accurate training material for training sessions held for enhancements/upgrades and new project functionality
• Investigates and resolves issues or relating to system issues
• Tracks status of tickets and provide status to impacted users
• Coordinates resolution activities with vendors and/or CMA IT department

Reporting/Presentation/Testing

• Tests and installs new releases and system upgrades.
• Partners with Business Units to develop requirements for business processes and system enhancements.
• Functions as liaison with the vendor technical staff to resolve system issues and create new or maintain processes and/or forms including the document libraries
• Translate requirements into clear and actionable user stories or product specifications.
• Plan, execute, analyze and tests; evaluating the impact of changes or new features.
• Use data from tests to make data-driven decisions and optimize the product.
• Prepare reports and presentations to communicate insights, findings, and recommendations.
• Present data analysis and product performance evaluations to stakeholders and cross-functional teams.
• Clearly articulate complex concepts in a concise and understandable manner
• Develops new reports or modifications to existing -Monitors and coordinates changes on all incoming and outgoing data files