Tier 1 Helpdesk

Job Summary:

We are seeking a customer-focused and tech-savvy Tier 1 Help Desk Technician to provide first-level technical support to end-users. This role is responsible for troubleshooting hardware, software, and network-related issues, escalating complex problems, and ensuring timely resolution to maintain business continuity.

Key Responsibilities:

• Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.
• Diagnose and resolve basic hardware, software, and network issues for Windows, macOS, and mobile devices.
• Provide support for user account management, password resets, and access permissions (Active Directory, Microsoft 365, etc.).
• Document issues, solutions, and workarounds in the help desk ticketing system (e.g., ServiceNow, Jira, Zendesk).
• Escalate unresolved issues to Tier 2/3 support teams with detailed documentation.
• Assist with onboarding and offboarding processes, including device setup and software installation.
• Maintain inventory of IT equipment and peripherals.
• Follow standard operating procedures and contribute to knowledge base documentation.

Qualifications:

• 1+ year of experience in a help desk or technical support role.
• Basic understanding of computer systems, mobile devices, and other tech products.
• Familiarity with Windows and macOS operating systems.
• Experience with Microsoft 365, Active Directory, and common enterprise applications.
• Strong communication and customer service skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• CompTIA A+ or similar certification is a plus.

Preferred Skills:

• Experience with help desk ticketing systems (e.g., ServiceNow, Zendesk).
• Exposure to MDM tools like Jamf, Intune, or Kandji is a plus.
• Basic networking knowledge (DNS, DHCP, VPN, etc.).

Pay and Benefits
The pay range for this position is $16.25 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Coppell,TX.
Application Deadline
This position is anticipated to close on Jul 26, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.