Overview
On Site
USD 17.00 per hour
Full Time
Skills
Recruiting
Help Desk
Microsoft Word
Problem Solving
Conflict Resolution
Microsoft Outlook
Computer Hardware
Technical Support
Project Implementation
Call Center
Microsoft Excel
Health Care
Job Details
Date Posted: 05/05/2025
Hiring Organization: Rose International
Position Number: 482174
Job Title: Technical Support Agent
Job Location: Smithfield, RI, USA, 02917
Work Model: Onsite
Employment Type: Temporary
Estimated Duration (In months): 7
Min Hourly Rate($): 17.00
Max Hourly Rate($): 17.00
Must Have Skills/Attributes: Call Center, Hardware Engineer, Help Desk, Microsoft Excel, Microsoft Word
Job Description
Required Education:
A Minimum of a High School Diploma or GED required
Required Qualifications/Skills/Experience:
A minimum of 1-year relevant work experience needed.
Possess basic troubleshooting and problem-solving skills
Working knowledge of Microsoft Outlook, Word, and Excel preferred
Technical Support Agent Overview:
This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects. We also provide first level trouble shooting support to contractors/vendors on-site implementing the hardware.
This position involves taking calls from technicians / vendors / contractors who are implementing technology in the stores (This is not a typical customer / consumer call center.)
Calls will be received through a queue and out-bound calls could be required. As calls are handled a tracking application will be updated and system validations will be made. When not handling calls you will also be required to provide updates via email, Excel etc.
Job Duties:
Provide on-site field technicians first level technical support for troubleshooting issues encountered in stores during technology implementation / upgrades and ensure project implementation protocols are followed. (This is not a typical customer / consumer call center.)
Calls will be received through a queue and out-bound calls could be required. As calls are handled a tracking application will be updated and system validations will be made. When not handling calls you will also be required to provide updates via email, Excel etc.
You will need to handle multiple technical rollout projects simultaneously. These projects at times could get implemented in the stores during the evenings, nights, and in different time zones. You must be willing to move around your shift times as required by project needs.
Industry: Healthcare
Estimated Start Date:05/19/2025
Dress Code: Business Professional
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 482174
Job Title: Technical Support Agent
Job Location: Smithfield, RI, USA, 02917
Work Model: Onsite
Employment Type: Temporary
Estimated Duration (In months): 7
Min Hourly Rate($): 17.00
Max Hourly Rate($): 17.00
Must Have Skills/Attributes: Call Center, Hardware Engineer, Help Desk, Microsoft Excel, Microsoft Word
Job Description
Required Education:
A Minimum of a High School Diploma or GED required
Required Qualifications/Skills/Experience:
A minimum of 1-year relevant work experience needed.
Possess basic troubleshooting and problem-solving skills
Working knowledge of Microsoft Outlook, Word, and Excel preferred
Technical Support Agent Overview:
This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects. We also provide first level trouble shooting support to contractors/vendors on-site implementing the hardware.
This position involves taking calls from technicians / vendors / contractors who are implementing technology in the stores (This is not a typical customer / consumer call center.)
Calls will be received through a queue and out-bound calls could be required. As calls are handled a tracking application will be updated and system validations will be made. When not handling calls you will also be required to provide updates via email, Excel etc.
Job Duties:
Provide on-site field technicians first level technical support for troubleshooting issues encountered in stores during technology implementation / upgrades and ensure project implementation protocols are followed. (This is not a typical customer / consumer call center.)
Calls will be received through a queue and out-bound calls could be required. As calls are handled a tracking application will be updated and system validations will be made. When not handling calls you will also be required to provide updates via email, Excel etc.
You will need to handle multiple technical rollout projects simultaneously. These projects at times could get implemented in the stores during the evenings, nights, and in different time zones. You must be willing to move around your shift times as required by project needs.
Industry: Healthcare
Estimated Start Date:05/19/2025
Dress Code: Business Professional
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.