Service Desk Engineer

About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree a Larsen & Toubro Group company combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit ;/p>

Job Title: Service Desk Engineer

Location: Scottsdale, AZ (Onsite)

Job Description:

• Serve as a member of the IT service desk support staff that is responsible for installation monitoring functionality and troubleshooting of workstations communication devices
• Support the IT Service Desk team culture that is committed to collaborative crossfunctional relationships and service excellence
• Support management of Company Assets eg PCs Phones in the company ITSM service desk tool
• Support the IT service desk with inventory of endpoint device assets and ensure the security of these devices the backup of their data and their secure network access
• Follow and support updates to IT processes policies procedures and knowledgebase articles are documented published and regularly updated
• Review service desk metrics where applicable to optimize the service provided to the organization
• Supporting tactical technological planning to achieve business goals by prioritizing technology initiatives and coordinating the evaluation deployment and management of current and future state technologies

REQUIRED QUALIFICATIONS

• Associate or bachelors degree in computer science computer information systems or related field
• Proven working experience as an Service Desk Engineer or relevant experience
• 3 years of experience in IT roles of increasing responsibility
• Experience supporting or managing the following functions network administration systems administration storage and data center operations
• Experience with international company with multiple locations
• Experience with Security Access systems badges
• Manage support phone systems
• Manage company mobile numbers and related contract
• Strong client focus and the ability to manage client expectations and maintain a high level of client trust
• Strong interpersonal organizational time management and problemsolving skills
• Ability to perform essential functions of the job
• Ability to travel nationally and internationally

DESIRED QUALIFICATIONS

• Experience with Windows 1011 Clients Cisco Networking Active Directory GPO
• Office365 tools SharePoint Infor ERP
• Nice to have ServiceNow experience and/or ISO 27001 certification experience
• Ready to work in Rotational shifts
• Fluent in American English speaking writing

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ( LTIM ):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Safe return to office:

In order to comply with LTIMindtree s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree s applicable processes.