Overview
Skills
Job Details
Title: Jr. Data Analyst - Hybrid
Description:
In general, this Jr. Data analyst will provide support to our Vendor Management Administrator where the Performance of our contracted outsourced vendors is managed. Several KPIs that are managed through a contract shall be monitored and analyzed. Once the KPIs and targets are learned and they are versed in the contract, they will use this to provide insight into key trends on performance, opportunities, and abidance of the contract terms including monitoring bonuses and penalties and creating/updating a dashboard displaying vendor performance.
General Responsibilities:
Manage contractual agreements where specific performance requirements are outlined
Analyze call center data
Deliver analytical reporting, recommending enhancement solutions for efficiency where appropriate
Ensure accurate documentation of data elements, reports, and processes/procedures
Follow processes and protocols for ensuring quality reporting and analysis
Identify ways to ensure data integrity and validate reporting results to deliver a high degree of confidence in the final outcome
Perform ad hoc analysis as needed and support special projects
Qualifications:
Associate's Degree or relevant years of experience
Proficiency in using Microsoft Excel, including data cubes
Ability to assimilate facts/data from various sources & develop analysis that provide key business insight
Ability to identify obstacles and develop solutions
Strong organizational and time management
Effective communicator - written and verbal
Self-accountability with high standards of personal performance
Proper general business acumen and professional maturity
Nice to have:
Call Center/ Sales Center Data Knowledge
Mandatory skills:
Microsoft Excel, data cubes,
Call Center, Sales Center Data, call center data,
dashboard displaying vendor performance,
analytical reporting, recommending enhancement solutions,
documentation, data elements, reports, processes, procedures,
quality reporting, quality analysis,
data integrity, validate reporting results
VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.
Contact Details :
VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008