Production Support, Technology Operations (3rd shift)

Production Support, Technology Operations

Salary: Open + Bonus

Location: Chicago, IL or Dallas, TX

Remote in any of the following states: IL, TX, FL, GA, MA, MD, MN, NC, NJ, NY, DC, WI

*3^rd shift: Tuesday-Saturday 11pm-730am CST*

*We are unable to provide sponsorship for this role*

Qualifications

• Bachelor s degree
• 5+ years experience production systems operations
• Working knowledge of ITIL principles
• Understands technical monitoring and metrics.
• Sophisticated understanding of enterprising technology
• Mature understanding of the relationship between software and hardware
• Knowledge of Clearing and Finance industry
• Knowledge of Application life cycle and deployment
• Problem/Incident management experience

Responsibilities

• Analyze and report upon Production capacity CI opportunities.
• Analyze and report upon Production critical-path processing CI opportunities.
• Stand-up SWAT s if needed to drive resolution of ongoing Production issues.
• Identifies and diagnoses complex problems and factors affecting Production performance.
• Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions.
• Move between tactical & strategic (i.e. Forecast system demands and recommend upgrades, expansions, and reconfigurations if/when needed)
• Consult & evangelize for operational best practices.
• Collaborate across domains (i.e. network, db etc.) to assist with application tuning.