Overview
Skills
Job Details
LaSalle Network is seeking a talented Collaboration Engineer to join a company in the Manufacturing Industry
Compensation: 110k-140k based on experience with a 5% annual bonus
Location: Onsite 5x a week, Chicago, Illinois
Job Summary:
This company is seeking a Collaboration Engineer to join their team full-time in the Chicago office. In this role, you'll play a key part in supporting and optimizing the global collaboration tools that connect our teams worldwide. You'll be involved in daily planning, scheduling, tracking, and executing both project tasks and ongoing operations-helping to ensure seamless communication and collaboration across the organization. This is a great opportunity to work with innovative technology in a fast-paced, global environment.
Responsibilities:
Contribute to the strategic direction and architecture of Collaboration Services. The Collaboration technology includes: Microsoft M365 solutions (Exchange/Teams/OneDrive/Intune/EntraID), HP/Poly Video Conferencing, Avaya telephony systems, wireless presentation systems, and digital signage systems.
Lead and support Collaboration projects and programs to achieve the strategic goals.
Provide technical support as it relates to all Collaboration Services.
Investigate, resolve and communicate with the customer on escalated Service Desk tickets.
Proactively manage and maintain all Collaboration solutions and systems, including:
Security/service patch management and required upgrades following approved change management process
Database and solutions optimization
Back-up and disaster recovery
Monitor team KPI/TTI measures and identify areas for improvement.
Develop and maintain both technical and customer documentation for standards, processes and procedures.
Position will also be primary support for Audio/Video technology used within the office. This includes:
HP/Poly video conferencing technology
Mersive wireless sharing systems
Crestron and Extron systems
Shure Microphone systems
Video Wall solutions
Required Skills and Experience:
Bachelor's degree in a related field.
Minimum of 5 years IT experience with collaboration solutions.
Strong customer service skills with a passion to exceed customer expectations.
Mature skills and approach when working with production systems.
Strong analytical and problem-solving skills.
Strong knowledge of and experience with administration and support of Microsoft 365 Solutions from design of the architecture through to implementation.
Ability to write PowerShell scripts to be used in automating and simplifying administrative tasks.
Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable).
Strong English written and verbal communication skills.
Ability to influence peers and cross-functional teams.
Demonstrated ability to communicate complex problems and issues in a concise manner to a variety of technical and non-technical audiences.
Comfortable presenting to and supporting senior leadership.
Please apply today and a recruiter will be in touch if your background aligns.
Thank you,
India Spencer
Sr. Project Manager
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.?
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. ?
DATS