Nice CXone

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2

Skills

Nice
CXone

Job Details

Key Responsibilities

  • Serve as the technical authority for NICE CXone, including IVR, Studio flows, routing, and API-based integrations.

  • Optimize API payloads, authentication (OAuth/JWT), and Data Actions with internal teams.

  • Lead solution design reviews with NICE, ensuring technical feasibility and accurate effort estimates.

  • Oversee development, testing, and deployment of Studio flows and integration patterns.

  • Define best practices for security, event handling, automation, and CXone governance.

  • Support API/IVR automation, CI/CD workflows, and multi-environment change management.

  • Act as an escalation point for complex production issues and performance tuning.

  • Contribute to platform roadmap and automation/self-service strategies.

Required Skills

  • 10+ years in contact center technologies; 4 5+ years in NICE CXone architecture.

  • Deep expertise in Studio, Data Actions, ACD routing, and REST API integrations.

  • Strong experience with JSON, OAuth 2.0/JWT, Postman/API Gateway debugging.

  • Ability to challenge vendor designs and translate business needs into optimized configurations.

  • Healthcare (payer) domain exposure preferred.

  • Strong documentation and cross-team communication skills.

Preferred

  • NICE CXone Implementation Engineer/Architect certification.

  • Knowledge of Genesys, Avaya, or AWS Connect.

  • Experience with speech analytics, IVR automation, and cloud telephony APIs.

  • Background supporting large-scale or healthcare enterprises.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.