Executive Briefing Center (EBC) Manager

Role/Title: Executive Briefing Center (EBC) Manager

Location: Santa Clara, CA (Onsite)

Duration: 12 months with high possibility of conversion depending on performance and team fit

Must Have:

Candidates must have experience in working at a Briefing Center. Need someone who can hit the ground running and will need minimal training and handholding.

Project Description:

As a Briefing Manager, you will play a vital role in delivering a world-class experience for our customers, partners, and internal stakeholders during Executive Briefings. This role supports the day-to-day operations of the Briefing Center and ensures every engagement runs seamlessly whether in-person or virtual. You will serve as the front-line ambassador of the EBC, helping to personalize and execute each interaction with professionalism, precision, and attention to detail.

Experience:

• REQUIRED: at least 2-3 years of experience in a Briefing Center.
• Exceptional attention to detail and organizational skills.
• Strong customer service orientation with professional presence and diplomacy.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable working independently and taking initiative.
• Strong problem-solving skills and adaptability under pressure.
• Proficiency with Microsoft Office, Google Workspace, and/or Apple platforms.
• Experience working with cross-functional teams and executives is a plus.

Key Responsibilities:

• Customer & Briefing Support
• Provide concierge-level service to customers, including welcome and escort (onsite or virtual), troubleshooting support, and hospitality coordination.
• Personalize customer collateral, signage, and welcome displays for each engagement.
• Coordinate dining, lodging, transportation, and entertainment logistics when needed.
• Act as a liaison with vendors (catering, hotels, transportation, gifts, etc.).
• Briefing Logistics & Operations
• Schedule customer engagements and internal events in collaboration with the Briefing Program Manager
• Collect engagement details from account teams, including attendee info, dietary needs, agenda inputs, and logistics.
• Prepare and distribute name badges, tent cards, feedback forms, and collateral.
• Ensure meeting rooms are set up with all required materials and A/V tech and refresh as needed throughout the day.
• Maintain the daily EBC schedule and share with security, reception, and facilities teams.
• Coordinate catering orders, setup/breakdown, cleanup, and procurement tracking.
• Center & Facilities Management
• Ensure the EBC and kitchen areas are clean, well-stocked, and presentation ready.
• Work closely with Facilities to address maintenance or setup issues (e.g., lighting, plants, AV equipment).
• Manage inventory of supplies, giveaways, and collateral.
• Data & Reporting
• Track and input briefing feedback into the briefing management system.
• Compile and distribute monthly summaries and engagement reports for key stakeholders.
• Maintain internal dashboards and update briefing-related displays across the center.
• Team Collaboration & Administration
• Organize internal team meetings and support ad hoc events in the Briefing Center.
• Provide administrative assistance to the Senior Program Manager as needed.
• Participate in regular planning meetings to ensure alignment across teams.

About AgreeYa:
AgreeYa is a global systems integrator delivering a competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 1,800+ professionals across offices. AgreeYa works with 550+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public Sector, Pharma & Biotech, Retail, Client, and others. Please visit us at for more information.
Equal Opportunity:
AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics. Visit our website at to learn about our Career & Culture.