IT Specialist

Diagnose and resolve technical issues with computer systems, software and hardware. Install, configure, and maintain computer systems, software and hardware Troubleshoots and resolves printing and scanning problems. Oversee the performance of computer systems. Evaluates hardware or software and recommends improvements or upgrades. Answers user inquiries regarding software or hardware operations to resolve problems. Sets up equipment for employee use; performs or ensures proper installation of cables, operating systems or appropriate software including telephone setup. Conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Provides technical support, addresses questions and concerns. Performs routine maintenance on all hardware and software. Reports and tracks IT related activity and issues. Assist with network connectivity issues and maintains network infrastructure. Works with outside IT managed services vendor and software companies regarding all systems. Perform other duties as assigned.

Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field. Knowledge of network system installation, maintenance and repair. Knowledge of computer network hardware, software and peripherals. Knowledge of computer operating systems. Knowledge of HCHA s operations and information technology needs. Skill in troubleshooting computer software and hardware problems. Skill in the analysis of problems and the development and implementation of solutions. Skill in the preparation of clear and precise reports. Skill in oral and written communication.