Product Owner - Salesforce

Company
Federal Reserve Bank of Chicago

The Federal Reserve Financial Services organization (FRFS) is responsible for software development, quality assurance testing, and day-to-day production operations of the FRFS Enterprise product suite. In this role the FRFS, in consultation with other System stakeholders, helps to set the strategic direction for US central bank payment services, coordinates product enhancements impacting the services and their customers, and ensures that operating sites meet service level agreements for resiliency and performance.

The Salesforce Product Owner is expected to demonstrate a broad understanding of the Salesforce platform(s) in use and the ability to prioritize platform features that provide the most value to a diverse set of product teams. The Salesforce Product Owner advocates for business needs by applying a deep understanding of the platform processes and goals and partners with other product owners and System IT technology providers to deliver functions and capabilities. A key responsibility of the Salesforce Product Owner is to partner with Product Managers to translate business needs into a prioritized set of requirements through collaborative business process analysis, needs assessments and preliminary cost/benefits analyses to inform the technology roadmap. They manage and prioritize the team's backlog and lead their respective Agile team in delivering most the important stakeholder value.

Your Responsibilities:

• Work with the Salesforce Platform Manager to communicate, re-enforce the vision, goals, and Salesforce Platform Roadmap in the form of features/stories and tasks.
• Possess enough Salesforce knowledge about the platform to engage in team discussions across the Enterprise.
• Work closely with Product Managers, other Product Owners, Platform Architecture, Software Engineering, Scrum Master and Quality Assurance to ensure the right business value is being prioritized and delivered.
• Communicate Salesforce Platform capabilities to business stakeholders from multiple product teams to help understand and gather business requirements and translate into Salesforce functions and capabilities specification when necessary.
• Decompose and prioritize features into groomed and refined user stories and define detailed acceptance criteria.
• Ensure technology-driven and risk-remediation requirements are prioritized to prevent the accumulation of technical debt and other vulnerabilities.
• Support the team as a Salesforce subject matter expert representing the Platform.
• Determine if the work done to complete a story met success criteria and accept when satisfied.
• Assist in the analysis of defects and enhancements to determine severity and priority as well as overall validity.
• Contribute to discussions on risks, dependencies, issues, and schedule updates as needed.
• Ensures agreement on actions to address dependencies between broader FRFS teams across the enterprise.
• Present working software to Product stakeholders.
• Utilize data and feedback to make informed decisions and continuously improve the product.
• Actively monitor OKRs and manage to target with stakeholders.
• Contribute to the elaboration and advancement of the roles and responsibilities for this position, identifying process improvements and sharing with peers.
• Actively promote Agile behaviors within business, technology and across FRFS.

Your Background:

• Bachelor's degree in computer science, information technology or any IT related field, or equivalent work experience.
• 2-3 years of related experience in Salesforce a plus.
• Recent JIRA experiences are highly desirable
• Salesforce Business Analyst certification or any other certifications is a plus and not required
• Certified Product Owner in Scrum or SAFe, preferably Advanced level
• Possess a strong understanding of business requirement development and analysis including use cases, functional specifications, user interface specifications, etc.
• Effective problem solver with ability to identify challenges, brainstorm ideas and collaborate with cross functional teams to implement effective solutions.
• Ability to work independently with minimal oversight and manage multiple deliverables simultaneously; take ownership of issue resolution and completion of high-quality deliverables.
• Strong teamwork, leadership, critical thinking, multitasking, and time management skills in a highly matrixed organization.
• Ability to develop subject matter expertise in Salesforce and its broader ecosystem to effectively drive enhancements, support internal product stakeholders and influence broader decision making.
• Ability to understand and resolve blockers and delivery risk quickly and without the need for escalation outside their product scope.
• Ability to understand competing priorities across technology and business areas, clearly articulate options, and use personal influence to define the resolution across their product set and areas with payment interdependencies.
• Excellent written and verbal communication skills, ability to articulate ideas clearly to technical and non-technical audiences.

What we offer:

• Comprehensive benefits package include medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit, onsite gym and subsidized cafeteria
• A continuous learning environment with opportunities to gain new skills and grow your career

Additional Requirements:

• This is a hybrid position requiring a minimum of two days per week in office.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• Candidates that live near one of our Reserve Bank locations will be provided some work from home flexibility. Rules for hybrid work arrangements differs from Bank to Bank and should be discussed during the interview process.
• This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take approximately two months to be completed. The screening covers areas such as education/employment verification, criminal history, credit history, and reaches out to your references and people that know you well.
• As a condition of employment, Federal Reserve Bank of Chicago employees must comply with the Bank's ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities, and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status.

Full Time / Part Time
Full time

Regular / Temporary
Regular

Job Exempt (Yes / No)
Yes

Job Category
Information Technology

Work Shift
First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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