Senior BMC Helix Consultant

Job Title: Senior BMC Helix Consultant

Location: Houston, TX (Hybrid)

Duration: 6 Months

Contract: C2C

Experience: 10+ Years

Job Description:
We are seeking a highly skilled and experienced Senior BMC Helix Consultant to support the design, development, and maintenance of our enterprise ITSM solutions. This temporary role is ideal for a seasoned professional with deep expertise in BMC Helix Digital Workplace, Business Workflows, Innovation Studio, ITSM, and Remedy AR System. This is a key role in enhancing our service management capabilities, supporting integrations, and ensuring the stability and performance of our BMC Helix environment.

Responsibilities:

• Design, develop, and maintain BMC Remedy workflows, forms, reports, dashboards, Developer Studio, Innovation Suite, and DWP Catalog.
• Develop and maintain BMC Helix Business Workflows and Digital Workplace solutions.
• Lead architecture, configuration, and deployment of BMC Helix solutions.
• Design and implement integrations with enterprise systems (e.g., identity management, service desks).
• Troubleshoot complex issues across the full technology stack (application, database, network, OS, client).
• Collaborate with stakeholders to gather requirements and deliver scalable, maintainable solutions.
• Develop custom utilities and enhancements to extend BMC Helix capabilities.
• Provide mentorship and knowledge transfer to internal teams.
• Participate in beta testing, early access programs, and community engagement initiatives.

Qualifications:

• Experience:
• 3+ years of BMC Helix/Remedy development experience.
• 5+ years of hands-on experience with BMC Remedy/Helix platforms.
• Proven track record in enterprise ITSM implementations and integrations.
• Helix Digital Workplace Advanced 20.x and greater.
• Helix Digital Workplace Catalog 19.x and greater.
• Helix ITSM 19.x (Professional) and greater.

• Technical Skills:
• Strong knowledge of BMC Remedy ITSM architecture, data model, workflows, and forms.
• Experience with BMC Digital Workplace and Business Workflows.
• Proficiency in troubleshooting across application, database, and infrastructure layers.
• Other:
• Strong understanding of ITIL processes and service management best practices.
• Excellent communication, documentation, and stakeholder engagement skills.
• Ability to work well within a team.
• Preferred
• Experience with BMC Innovation Studio.
• Familiarity with BMC Remedy ITSM integrations.
• REST API Experience is a big plus.