Overview
Skills
Job Details
Location: New York, NY
Employment Type: Full Time
Compensation
Pay Range:$100,000-$110,000 Per Year
Description
Join our team as a Production Support Engineer in New York, NY.
This full-time role involves managing incoming tickets, troubleshooting mission-critical issues, and collaborating with various teams.
The position requires expertise in a general programming language and database query writing.
Key Responsibilities
Monitor and assess incoming support tickets, prioritizing as necessary.
Troubleshoot and resolve complex issues independently.
Develop and implement permanent solutions after identifying root causes.
Identify opportunities for automation and operational improvements.
Ensure support readiness before any production environment changes.
Qualifications
Bachelor's degree in Computer Science or related field.
5 years of experience with a general programming language.
5 years of experience in database query writing.
Experience with scripting languages.
Familiarity with bug-tracking tools and object-oriented design.
Core Technologies
General Programming Language | Database Query Writing | Scripting Languages | Bug-Tracking Tools | Object-Oriented Design
Contact Authorization
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Onboarding Expectations
Learn more about our Onboarding Process here
EEO Statement
Learn more about our EEO policy here