Overview
On Site
Full Time
Skills
Operations Support Systems
Auditing
Reporting
RF
Testing
Log Analysis
TAC
Customer Support
Data Analysis
Issue Resolution
SLA
Computer Science
Electrical Engineering
Wireless Communication
Telecommunications
LTE
4G
Adobe AIR
Radio
Network
Systems Engineering
Documentation
Optimization
Performance Analysis
Test Strategy
C
C++
Unix
Linux
Scripting
Perl
Tcl
Shell
Python
Privacy
Innovation
AIM
Law
Electronics
Job Details
Position Summary
Provide in-depth ticket analysis and support customers as needed. Ensure the latest ticket status is provided to the customers.
Role and Responsibilities
Job Description:
Provide in-depth ticket analysis and support customers as needed. Ensure the latest ticket status is provided to the customers. Be able to proactively perform data audit, SW/FW audit, and health check of the OSS. Generate audit report for various teams including RF / FOA Leads. Software and patch upgrades on network element to support feature testing and issue resolution verification. Collect logs and perform log analysis for discussions with customers/internal. Support multiple FOA activities with log collection, parameter changes, grow/degrow Network elements, packet captures. Reduce the number of tickets escalated from TAC upper Tiers. Strong on customer support as well as data analysis of logs, etc. Drives issue resolution with other Engineering teams. Provide support as needed for commercial Network outages and network performance issues. Also provide technical reviews and provide support to customers as needed. Ensure high severity issues are monitored and respond to meet the agreed SLA requirements.
Minimum Education & Experience Requirements:
Master's degree in Computer Science, Electrical Engineering, a related field, or a foreign equivalent plus 1 year of post-baccalaureate experience in job offered or any engineering/networks related job titles.
Applicants must possess at least 1 year of experience in the following: (1) Working in the wireless telecommunications industry; (2) 4G or 5G LTE Call Processing; (3) 4G or 5G air interface specifically focused on Radio Access Network; (4) system engineering projects including: technical requirements identification, technical solutions to address requirements, technical description documentation with details including parameter optimization, performance analysis, test strategy creation and problem troubleshooting; and (5) SW development working in C/C++, Unix/Linux, scripting tools including PERL, TCL, shell, Python. 10% domestic travel to customer premises as required.
No sponsorship available for this position.
#LI-DNI
Skills and Qualifications
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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team ) or for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
Provide in-depth ticket analysis and support customers as needed. Ensure the latest ticket status is provided to the customers.
Role and Responsibilities
Job Description:
Provide in-depth ticket analysis and support customers as needed. Ensure the latest ticket status is provided to the customers. Be able to proactively perform data audit, SW/FW audit, and health check of the OSS. Generate audit report for various teams including RF / FOA Leads. Software and patch upgrades on network element to support feature testing and issue resolution verification. Collect logs and perform log analysis for discussions with customers/internal. Support multiple FOA activities with log collection, parameter changes, grow/degrow Network elements, packet captures. Reduce the number of tickets escalated from TAC upper Tiers. Strong on customer support as well as data analysis of logs, etc. Drives issue resolution with other Engineering teams. Provide support as needed for commercial Network outages and network performance issues. Also provide technical reviews and provide support to customers as needed. Ensure high severity issues are monitored and respond to meet the agreed SLA requirements.
Minimum Education & Experience Requirements:
Master's degree in Computer Science, Electrical Engineering, a related field, or a foreign equivalent plus 1 year of post-baccalaureate experience in job offered or any engineering/networks related job titles.
Applicants must possess at least 1 year of experience in the following: (1) Working in the wireless telecommunications industry; (2) 4G or 5G LTE Call Processing; (3) 4G or 5G air interface specifically focused on Radio Access Network; (4) system engineering projects including: technical requirements identification, technical solutions to address requirements, technical description documentation with details including parameter optimization, performance analysis, test strategy creation and problem troubleshooting; and (5) SW development working in C/C++, Unix/Linux, scripting tools including PERL, TCL, shell, Python. 10% domestic travel to customer premises as required.
No sponsorship available for this position.
#LI-DNI
Skills and Qualifications
* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.
At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team ) or for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.