Overview
Skills
Job Details
Title: Salesforce Technical Lead (Service Cloud)
Location: Hybrid - Stillwater MN, Looking for local candidates to MN/WI. Willing to come into the office 2-3 days a week
Duration: 6 Months+ potential to extend
Client will consider non local profiles who will travel at their own expense to Stillwater, MN up to 4-5 times per year.
Job Description:
As a Salesforce Technical Lead, you will play a pivotal role in designing, implementing, and optimizing Salesforce solutions. Your expertise will be critical in driving successful projects related to Service Cloud, e-commerce, and OMS. Here are the key responsibilities and qualifications for this role:
Requirements:
- Minimum of 8+ years of development with Salesforce Service Cloud, Lightning Web Components, Apex Classes, Apex Triggers, SOQL/SOSL, REST/SOAP APIs, Web service callouts, asynchronous methods
o Must haves: Order Management System (OMS) knowledge of object/field relationships and architecture and expert-level knowledge of declarative automation including Salesforce Flows and Flows best practices/architecture
o Multiple large-scale project implementations for B2B Commerce model
o Experience and/or knowledge with MuleSoft integrations going from ERPs into Salesforce and vice versa
o Third-party integrations with payment gateway applications
o Salesforce certifications desired: Salesforce Certified Service Cloud Consultant, Salesforce Certified Platform Developer 1, Salesforce Certified Administrator, Salesforce Certified Advanced Administrator
- Positive attitude, determined and resilient
- Able to manage and prioritize a number of tasks and project items
Responsibilities:
- Lead a team of Salesforce developers and administrators providing guidance, mentorship and hands-on technical leadership to ensure the successful delivery of Service Cloud/OMS projects
- Proven track record of leading cross-functional teams to design, develop, and deploy innovative Service Cloud/OMS solutions that enhance Orders, Order Summaries and Order Fulfillment
- Design and implement robust data integration solutions to ensure seamless data flow between Salesforce and external systems, maintaining data accuracy and consistency
- Collaborate with QA teams to conduct testing and ensure the quality, reliability and security of solutions within the Salesforce platform
- Create and maintain documentation of development processes, configurations, and best practices for reference and future development efforts
- Interpret business requirements and drive technical architecture specifications into robust, scalable solutions
- Participates in the definition and adherence to design, development, testing methods and techniques that meet corporate and team IT standards
- Familiar with source control/code repositories DevOps processes and best practices to ensure successful promotion of metadata through all environments (Gearset, Azure Devops, Git, etc.)
- Estimate the design, development, testing and complexity leveraging story points and commitment to delivery of stories prioritized in a Sprint
- Staying up-to-date with relevant and new Salesforce development tools and technologies