Incident & change Management Consultant

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 2 Year(s)
No Travel Required
Able to Provide Sponsorship

Skills

ITSM
Incident/Problem/RCA Management
Automation/scripting
AWS
Workflow automation

Job Details

Handle health of the ticket systemMean time to ack, mean time to resolution Dashboard
Automated way of handling incidents
Define the success of SRE
How to report the TOIL reduction
Analyze on the repeated tickets
AWS -
SRE terminologiesWorkflow automation in service now Automatic catch and expert

  • ITSM experience (Incident/Problem/RCA Management)
  • Automation/scripting for incident reduction

look at health of the ticketing systems defining success of SRE - measuring & reportingAWS knowledge, familiarity with SRE process/terminology workflow automations in SNOW

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