SRE Lead

Role- SRE Lead

Desired Experience Range- 10 + Years

Location of Requirement- Miami, FL, USA

Required Technical Skill Set

.NET/Java development, ServiceNow, AppDynamics, PagerDuty, Grafana, Splunk, Azure ADO, GitHub, Maven, Gradle, Selenium, JMeter, Postman, SonarQube, Google Analytics, Figma, Swagger, GigaFox, ReadyAPI, LoadRunner, PagerDuty, Slack Desired Competencies (Technical/Behavioral Competency)

Must-Have

• Strong development experience in .NET and Java frameworks.
• Proven leadership managing SRE and DevOps teams.
• Incident and problem management using ServiceNow.
• Expertise in Observability: AppDynamics, PagerDuty, Grafana, Splunk.
• Deep understanding of CI/CD with Azure ADO, GitHub, Maven, Gradle.
• Automated regression and performance testing experience with Selenium, JMeter.
• Experience building self-healing systems.
• Strong skills in root cause analysis (RCA) and problem identification.
• Ability to define and enforce SLAs and response metrics.
• Document and maintain version-controlled knowledge repositories.
• Exposure to self-healing systems in SRE or DevOps context.

Good-to-Have

• Certifications in AWS/Google Cloud Platform/Azure
• Experience working in a Travel/Tourism industry

Responsibility/Expectations from the Role

• Lead implementation of automation and self-healing deliverables across teams.
• Design and drive observability dashboards and proactive alert systems.
• Define, track and report SLA adherence, MTTR, and ticket lifecycle metrics.
• Establish an incident audit and RCA review processes with version control.
• Coordinate cross-functional teams in incident escalation and resolution.
• Mentor SRE engineers and drive continuous improvement efforts.
• Ensure usage of standardized templates for knowledge management and RCA.
• Implement risk-based testing strategies and shift-left practices.