IO Datasphere, Inc. has been providing project management, software development and IT staff augmentation services to our clients in the Midwest and throughout the U.S. since 1996. We are an approved vendor on contract to provide software development and IT staff augmentation services for the States of Illinois, Michigan, Minnesota, Iowa, and Wisconsin. We also provide these services to businesses, as well as local and county governments, in the Midwest and nationwide.

Our client is looking for a Telecommunications Administrator. The Telecommunication Administrator will function as a high-level technical support resource in VoIP telecommunications phone numbers, mobile device management, and dial plans.

The position will require analysis and design for Call trees or call centers for internal communications. This person will manage the agency telecommunications data and look to improve process and procedures through redundancy or automation where appropriate. The candidate must have experience in VoIP communications, telephony configuration and testing, validation, administration, support, monitoring and maintenance for telecom infrastructure including the development of process documentation.

Tasks

• The candidate will be expected to utilize industry standard best practices and methodologies and provide knowledge transfer to other staff through both direct communication and formal documentation.
• The candidate should have experience with mobile technology and supporting daily operations in telecommunications billing and tracking systems.
• The candidate should be familiar with routing protocols for VoIP communications while working within a WAN and LAN environment.
• An exceptional candidate will have direct experience with Cisco Unified Communications software suite like Manager, Cisco Unity Connection, Cisco Unified Contact Center Express or other Call Center software or services. Furthermore, having a Cloud knowledge will be a plus.
• The candidate should be capable of working independently on a diverse amount of activities. The candidate will also be required to work within a team to provide recommendations for process improvements, project planning, system implementations, and system administration. The candidate should be skilled in the prioritization of daily tasks and project tasks.
• The candidate should have experience with providing system High-availability and the day to day support in a 24x7-365 environment is preferred.
• On Call support will be required.

Knowledge, Skills and Abilities Required:

• Customer Service
• Oral Communication
• Written Communication
• Work with vendor to resolve hardware and software problems

NOTE: Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. This position is currently remote within the State of Wisconsin. Onsite work is not likely, but candidate should be prepared to come onsite if required. On call hours required. Weekend coverage required occasionally, maybe once a quarter related to VOIP reboots that are typically done on Sunday morning.

Location: Madison, WI (Mostly Remote)

Contract: 1+ years

Skills Required:

• 8+ years - Experience in Telecommunications provider services support and vendor management. EX providers: ATT, US Cellular, Lumen, etc.
• 5+ years - Experience in provisioning a PBX.
• 8+ years - Demonstrated skills in telecommunications asset management and billing reconciliation.
• 8+ years - Experience in managing Call Center software distributing and managing VoIP phone numbers
• 8 years - Experience with Call Tracing Software
• 5 years - Experience with Telecommunication Infrastructure and Service Inventories
• 8 years - Experience with Telecommunications bill payment systems
• 8 years - Experience with Telecommunications rates and billing systems
• 5 years - Experience with Telecommunications systems and services
• 8 years - Experience with Template and instructions development
• 5 years - Experience with LAN
• 5 years - Experience with Design and configure of ACD, VoIP, and IVR systems
• 3 years - Experience with Video Conferencing
• 5 years - Experience with Vo/IP Networks
• 5 years - Experience with Wide Area Networks (WAN)
• 8 years - Experience with Wireless Cellular
• 5 years - Experience with Wireless Data & Mobile

*** Rate depends on experience

*** Candidates authorized to work in the US are encouraged to apply. We can accept H1b, , TN, and other valid work visas for IT. However, we cannot accept OPT or CPT visas at this time.

*** Companies submitting candidates should only submit direct W2 employees for this position.

Please submit your resume by using the "URL" below