Production Support Engineer

Overview

On Site
Full Time
Accepts corp to corp applications
Contract - Fulltime

Skills

ServiceNow
Documentation
JIRA
SQL Queries
UNIX
Python
Offshore
Database
Salesforce
Change Management
IT Infrastructure Library
ITIL
Incident Management
Nosql
APM
Application Support
Fiserv

Job Details

Position: Production Support Engineer

Location: Plano, TX (Onsite)

Duration: Fulltime

Job Description

Must Have Technical/Functional Skills

  • You'll support Third party -based platforms and customer-facing integrations

Key Skills:

  • Knowledge of working with FISERV Products
  • Knowledge on incident management, ServiceNow, ITIL processes, Change management
  • Knowledge of monitoring tools such as Dynatrace
  • Knowledge of Unix, Windows, application Log Analysis
  • Maintain system logs, documentation, and support records.
  • Ensure adherence to ITIL and other compliance frameworks.
  • Support onboarding of new client data feeds and reports.
  • Knowledge of Database SQL queries & working with NoSQL DB.
  • Assist in implementing system updates and enhancements.
  • Participate in testing and validation of new software releases.
  • Experience of 2-3 years of collaborating with vendors and troubleshooting Sev1 & Sev2 incidents.
  • Knowledge of Autosys, job schedulers.
  • Experience integrating Salesforce with enterprise systems
  • Automation experience in relevant technologies and tools. Preferred to have Python knowledge.
  • Candidate should be willing to do Application Support on rotation as needed by the customer.
  • He / She Should be able to independently troubleshoot sev1 and sev2 incidents d provide RCA.
  • Must be proficient and have Automation experience in relevant technologies and tools.
  • Knowledge on JIRA
  • Candidate should be willing to do Application Support on rotation as needed by the customer.
  • Good Interpersonal skills
  • Ability to co-ordinate with offshore team.
  • Good communication / Presentations skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.