Overview
Skills
Job Details
Role: ServiceNow Trainer Analyst
Location: San Francisco, CA
Duration: 6 months
Must Have Technical/Functional Skills
Collaborate with subject matter experts to identify training needs and objectives.
Design comprehensive training curricula covering various aspects of ServiceNow, including administration, development, and implementation.
Develop training materials such as presentations, manuals, exercises, and assessments.
Deliver engaging and interactive training sessions through various mediums, including instructor-led classes, webinars, and self-paced e-learning modules.
Adapt training delivery methods to accommodate different learning styles and preferences.
Conduct hands-on workshops and simulations to reinforce learning and practical application of ServiceNow concepts.
Customize training programs to align with specific organizational requirements and workflows.
Tailor training content to address the needs of different departments and job roles, such as IT administrators, developers, and end-users.
Assess the effectiveness of training programs through participant feedback, evaluations, and performance metrics.
Continuously improve training materials and methodologies based on feedback and industry best practices.
Apply change management principles to ServiceNow platform implementations, guiding stakeholders, and users through the change process to minimize resistance and maximize adoption.
Develop change management strategies, communication plans, and stakeholder engagement tactics tailored to each phase of the ServiceNow deployment lifecycle.
Roles & Responsibilities
Facilitate change impact assessments and risk analyses to identify potential barriers and develop mitigation strategies proactively.
Maintain up-to-date knowledge of ServiceNow features, updates, and best practices.
Serve as a resource for employees seeking assistance with ServiceNow-related questions or issues.
Partner with internal stakeholders, such as IT leaders, project managers, and business analysts, to ensure training initiatives support organizational goals and initiatives.
Collaborate with external vendors or consultants as needed to enhance training offerings or expertise.
Generic Managerial Skills If any
Create and execute development plans as appropriate to meet changing needs and requirements.
Good Communication and presentation skills, Client handling
Thought leadership Steer the team towards success by creating a trust environment.
Good at creating required information for Reporting and Dashboards