ServiceNow Consultant

Indotronix is seeking a ServiceNow Consultant in Pittsburgh, PA, and multiple client tech hub locations

Position Title: ServiceNow Consultant

Position Location: Pittsburgh(PA), Dallas(TX), Strongsville(OH), Birmingham(AL), and Phoenix(AZ)

Ability to work remotely: Hybrid - 3 days in office, 2 remote days required

Duration: Contract to hire

Roles and Responsibilities:

Perform design tasks and develop components of application and technical architecture

Develop test cases and data

Execute tests for the application or technical architecture components, work with other programmers, designers, and architects to meet application requirements and performance goals, participate in code reviews, inform the technical architect and project manager of any issues that may affect any other areas of the project, fix any defects and performance problems discovered in testing, document the application to facilitate maintenance.

Assists with selecting appropriate platforms and integrates and configures solutions.

Developed software components and hardware for new and emerging technology projects; aligned these with business strategies and objectives.

May provide consultation on common issues and best practices for junior staff.

Provides a systematic analysis on client requirements within the traceability framework and resolves any functional problems encountered.

Ensures quality of project deliverables while maintaining compliance with relevant standards and processes.

Must-Have Technical Skills:

ServiceNow Strategic Portfolio Management (SPM) Experience in the below modules;

ITOM & Discovery Experience in Configuration into CMDB, Custom Probes & Sensors, MID Server Configurations, IP Range Creation, Service Mapping, Service Gap Connectors

Service Graph & Mapping Experience in Service Mapping Implementation, CI Relationship Management

Configurations Experience in Configuration of ITBM, HRSD, CSM. Creating Business Rules, Client Scripts, UI & Data Policies, UI Scripts, UI Actions, Script Includes, Access Control Lists

Integration & Automation Experience in ServiceNow Integration but not limited to Salesforce, WorkDay, Ping, CyberArk, HAM, SAM, Azure, Dynatrace, Splunk

Performance Analytics Design & Implementation of Dashboard, Reports

ITSM Experience working on Change, Incident, Demand, Portfolio, Knowledge, Problem management

Migration & Upgrade ServiceNow version upgrade, Use of ATF, Update set migration between lower env instances

Scenario (Financial) Planning

Level 3:

8 years+ preferred by HM in order of preference

Flex Skills:

1. Agile Development

2. Project Portfolio Management

3. Demand Management

4. Resource Management

5. Innovation Management

6. Cost Management

7. Test Management

8. Portfolio & Strategic Planning

9. Investment Funding

10. Portfolio Management

Soft Skills:

-Communication

-Go Getter

-Proactive

Education/Certifications:

ServiceNow System Administration Certified preferred, degree not required

Interview Process:

Two rounds of interviews, 45 min-1 hour, video, one with manager, one technical

Indotronix Commitment: A Safe and Inclusive Workplace" Promoting a Culture of Inclusion, Respect, Equality, and Diversity: Ensuring Safety and Non-Discrimination.

We actively strive to attract, retain, and empower a diverse range of talented individuals, recognizing that diverse perspectives and experiences enhance our collective performance.

Breaking Barriers: Your Potential Knows No Limits. Embrace Your Potential, Apply Today!"

Indotronix Commitment to Pay Equity - At Indotronix, we are committed to Equal Employment Opportunity (EEO) and ensure pay equity across all job roles. We proudly champion equal pay for equal work, guaranteeing fair compensation for all employees based on their skills, experience, and contributions.

Celebrating & Honouring Veteran Contributions: Approximately 13% of our workforce are veterans (nearly twice the national average). This achievement underscores our deep commitment in fostering Opportunities for success to Civilian Careers

Recognition - Indotronix has been recognized as one of the largest staffing companies in 2023 by Staffing Industry Analysts a testament to our continued growth, commitment to excellence, and the trust our clients and candidates place in us.

Compliance Indotronix upholds good corporate citizenship by complying with all applicable laws, including taxation, equal employment opportunity, statutory benefits, and data reporting. In 2023, we hired over 1,200 U.S.-based employees as consultants, contributing to workforce expansion and client service excellence.