Overview
Remote
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - 6 month(s)
No Travel Required
Skills
HIPAA
HITECH
PROSCI
AI frameworks
AI implementation
Job Details
Job description:
Job Summary:
We are looking for an experienced Senior Manager Client Services with a strong background in the healthcare domain to lead strategic client engagements focused on AI and Automation adoption.
This leadership role involves working closely with C-level executives, managing change across large healthcare organizations, and driving transformation programs that support innovation, compliance, and better patient outcomes.
Key Roles & Responsibilities:
- Change Impact Assessment
Assess how AI and automation will impact healthcare operations, workflows, and workforce readiness. - Communication Strategy & Planning
Develop effective communication strategies to engage clinical and non-clinical stakeholders and support smooth transitions. - Training Needs Analysis & Strategy
Identify skill gaps and build training plans for healthcare staff adapting to new AI-enabled processes. - Stakeholder Engagement & Alignment
Collaborate with key stakeholders across care delivery, operations, compliance, and technology to ensure alignment on transformation goals. - Culture & Adoption Strategy
Foster a culture of digital innovation, continuous learning, and openness to AI-driven change within healthcare environments. - Responsible AI Advocacy
Promote ethical and compliant AI practices, keeping in line with healthcare regulations (HIPAA, HITECH, etc.), data privacy, and patient safety standards.
Qualifications:
- 12+ years of experience in client services, digital transformation, or change management roles, with strong exposure to the healthcare industry.
- Proven experience leading AI/automation initiatives in payer, provider, or healthcare tech settings.
- Strong understanding of healthcare processes, compliance requirements, and regulatory considerations.
- Excellent communication and leadership skills, with experience engaging C-level stakeholders.
- Ability to lead cross-functional teams and deliver outcomes in complex, regulated environments.
Preferred:
- Prior consulting or client-facing experience in the healthcare sector.
- Certification in Change Management (e.g., PROSCI) or Organizational Development.
- Familiarity with Responsible AI frameworks or ethical AI implementation in healthcare settings
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.