Amazon Connect and ACGR Technical Writer

Overview

Accepts corp to corp applications

Skills

amazon connect
ACGR

Job Details

Technical Writer Amazon Connect & ACGR

We are seeking a detail-oriented and experienced Technical Writer to create and maintain comprehensive documentation for Amazon Connect and Amazon Connect Global Resiliency (ACGR). The ideal candidate will have a strong background in technical writing, especially within cloud-based contact center solutions, and will produce high-quality documentation related to performance, configuration, testing, and disaster recovery (DR) plans.

Key Responsibilities

  • Documentation Development: Create, update, and maintain detailed documentation for Amazon Connect and ACGR, covering performance metrics, configuration, testing procedures, and DR plans.

  • Technical Communication: Translate complex technical concepts into clear, concise, and accessible documentation for both technical and non-technical audiences.

  • Cross-Functional Collaboration: Work closely with engineering, operations, and product teams to gather inputs, understand system architecture, and ensure documentation accuracy.

  • Performance Metrics: Document performance KPIs and monitoring strategies to support operational visibility and scalability.

  • Configuration Guides: Develop in-depth setup and configuration manuals with step-by-step instructions and best practices for Amazon Connect and ACGR environments.

  • Testing Plans: Draft and maintain testing protocols including functional, load, and failover testing.

  • Disaster Recovery: Author DR plans outlining critical procedures to ensure business continuity and rapid recovery during outages or failures.

  • Continuous Improvement: Regularly review and update content based on technology changes and stakeholder feedback to ensure relevancy and usability.

Required Skills & Qualifications

  • Proven experience as a technical writer in a cloud or enterprise environment (preferably AWS/Amazon Connect).

  • Strong understanding of contact center architectures, cloud technologies, and documentation tools (e.g., Confluence, Markdown, Visio).

  • Excellent written and verbal communication skills.

  • Ability to collaborate with cross-functional technical and non-technical teams.

  • Familiarity with Amazon Connect Global Resiliency (ACGR) or related enterprise DR planning tools is a strong plus.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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