Network/Systems Support Specialist, MSP - M


On Site
$60,000 - $70,000
Full Time


Centreville VA Jobs
Network/Systems Support Specialist
Office 365
MAC Devices
Help Desk
Virginia Recruiters
Information Technology Jobs
IT Jobs
Virginia Recruiting

Job Details

Network/Systems Support Specialist, MSP, Centreville, VA

Initial training period for this Network/Systems Support Specialist position would be onsite, then hybrid onsite/remote. Company provides highly competitive benefits package. We are looking for candidates with experience working for MSPs (Managed Services Providers) and technical skills in Active Directory, Office 365, Sys Admin, ConnectWise (or other ticketing systems), and Windows.

We are looking for candidates with 4-5 years of experience and are comfortable going to client sites. We are looking for candidates that are ready to move up within 6 to 9 months onto becoming a client consultant.

We are seeking a qualified Tier 1-1.5 Help Desk/Client Analyst professional with helpdesk technician experience that enjoys interacting with clients to solve their IT problems and issues and enjoys working with a team of energetic people. This remote work, conducted from the business office, requires communication with clients, so excellent communication skills are a required. Previous Network/Systems Support Specialist experience in a similar client relationship is required. Company clients will depend on your cool and calm demeanor, mixed with a wide range of knowledge in all aspects of technology and is a critical requirement.

Skills for this Network/Systems Support Specialist position can be closer to Tier 1 than Tier 2. Once hired, this candidate will be in the office every day for training. When training is completed, they will work in a hybrid environment with 3 days in the office, 2 days remote from home. Depending on previous experiences, training could last anywhere from 2 months up to 6 months.

Network/Systems Support Specialist Responsibilities:

- Support Clients with technical issues involving Microsoft s core business applications, Cloud offerings and virtual environments.

- Remote trouble shooting workstations, networks and servers.

- Manage and support disaster recovery and business continuity solutions.

- Technical support of networking equipment: WAN and LAN Connectivity, Routers, Firewalls and Security.

- Remote access solution implementation and support: VPN, Terminal Services, and Citrix.

- Maintain and documentation for hardware, applications and SOP s.

- Communication with Clients to keep them informed of incident progress or notification of impending changes or agreed outages.

- Enjoy working in a team environment and communicate effectively.

Network/Systems Support Specialist Qualifications:

- and willing to take a drug test and undergo a background check.

- MSP experience is required.

- Need Networking experience. Network experience includes knowledge of how networking hardware works for minimizing troubleshooting efforts.

- Need Systems Administrator experience. Systems Administrator experience would entail password resets, administering accounts in active directory and maybe checking / restoring from backups as a tier 1-1.5.

- Professional IT Certifications, such as Microsoft MCP or CompTIA A+ a plus. Company benefits include training for certifications.

- Associates or Bachelor s Degree in a related technical field.

- Technical Awareness: able to match resources to technical issues.

- Diagnosis skills of technical issues.

- IT Certifications: Microsoft MCP or CompTIA A+.

- Knowledge of the full stack of Microsoft desktop and server applications as well as Office 365.

- Experience with MAC devices.

- Knowledge of applications like A.E.C. field such as AutoCAD and Revit.

- Excellent interpersonal skills, enjoys working with people, excellent telephone skills, active listener and customer care.

Keywords: Centreville VA Jobs, Network/Systems Support Specialist, MSP, Microsoft, Desktop, Server, Office 365, Azure, MAC Devices, AutoCAD, Revit, LAN, WAN, Network, Networking, Support, Technician, Help Desk, Virginia Recruiters, Information Technology Jobs, IT Jobs, Virginia Recruiting

Looking to hire a Network/Systems Support Specialist in Centreville, VA or in other cities? Our IT recruiting agencies and staffing companies can help.

We help companies that are looking to hire Network/Systems Support Specialists for jobs in Centreville, Virginia and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today!