QA Program Coordinator

About the Company

Our client is a prominent Global leader dedicated to delivering exceptional experiences with over 1,000 subsidiaries and affiliated brands.

This position is responsible for supporting ongoing Global Quality Assurance (QA) program activities. Reporting to the Senior Manager of Global QA, this role will contribute to the development and execution of key QA initiatives and product platforms. The individual in this role will lead and carry out tasks tied to prioritized QA administration, continuous improvement efforts, program enhancements, and measurement initiatives. They will coordinate workstreams, manage tasks, and collaborate closely with vendor partners and internal stakeholders. Regular participation in stakeholder meetings and integration of activities into the broader QA program framework will be expected.

Position Summary:

• Develop and maintain schedules while coordinating cross-functional resources
• Prepare meeting materials, including PowerPoint presentations
• Schedule meetings and coordinate logistics
• Capture and distribute meeting notes
• Track and manage meeting follow-up items
• Support evaluation design and checklist updates
• Manage checklist versioning and related documentation
• Assist with self-evaluation programming needs
• Plan and oversee evaluation pilots
• Coordinate with cross-functional teams to align QA program strategy with broader organizational standards and initiatives
• Maintain and update program information across internal platforms and channels
• Provide support for ad-hoc tasks related to program content, documentation, and communications
• Draft communications for field teams and stakeholders
• Respond to program inquiries or route questions to the appropriate contacts
• Assist in prioritizing QA requests and partner closely with IT as needed
• Manage biweekly invoicing processes

Minimum Experience:

• At least 5+ years of experience in management, marketing, and leadership
• Proven experience supporting or managing Quality Assurance, compliance, or operational programs
• Strong project management skills, including the ability to prioritize tasks, manage multiple workstreams, and meet deadlines
• Demonstrated experience coordinating cross-functional teams and collaborating with both internal stakeholders and external vendors
• Excellent written and verbal communication skills, including the ability to prepare presentations, draft communications, and distill complex information clearly
• Exceptional organizational skills with strong attention to detail
• Experience preparing and maintaining documentation, checklists, program guides, or process materials
• Ability to analyze program data, identify trends, and contribute to improvement recommendations

MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.