Title: Systems Analyst Hybrid
Mandatory skills:
- business analysis, technical analysis, business process documentation, process design,
- quality assurance, software testing methodologies, software development life cycle methodologies, software-testing plans, software tests,
- project management, Solution Delivery program,
- computer systems, computer programs, business requirements, performing testing,
- system operations, business program, system development,
- bug-tracking system, help desk ticketing system, Track system, IT request systems, reliability testing,
- user acceptance testing, system acceptance testing
Description:
- The client is looking for a Systems Analyst III.
- Project details: this position is responsible for growing and operating the client Solution Delivery program at client. This position serves as an expert resource and relies on extensive experience and judgment to plan and accomplish goals.
- Under the general guidance of the IT Solution Delivery Manager, this position is responsible for growing and operating the client Solution Delivery program at the client. This position serves as an expert resource and relies on extensive experience and judgment to plan and accomplish goals.
- Essential duties include: reviewing and understanding business objectives and problems, analyzing user requirements, procedures, and problems to improve existing or developing computer systems; conferring with personnel of organizational units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements, such as forms of data input, how data is to be summarized, and formats for reports; writing detailed stories, based on business requirements and user stories, for program functions, and steps required to develop or modify computer programs; writing operational manuals for users; performing testing, validation, and quality assurance of client s ; maintaining a high degree of professionalism including during interactions with executive leadership; creating and implementing IT policies, procedures, standards and guidelines.
- The incumbent is expected to be familiar with a wide variety of IT concepts, practices, and technologies. This position may lead and direct the work of others.
- Lead and participate in teams representing the business needs to technical staff and technology system capabilities to business staff.
- Facilitate discussions among all appropriate technical and business staff to clarify business rules, define system output, facilitate the design of business and technology system processes.
- Analyze and document business rules, business and technical requirements, and system operations and procedures.
- Develop technical specifications to meet business requirements.
- Review existing and proposed rules, policies, and procedures for impact on current and proposed business processes. When necessary, adjust proposed processes or propose rule, policy or procedure changes to maintain compliance with all applicable constraints.
- Coordinate with department business program specialist and technical staff efforts to clarify, revise, develop, and implement process descriptions and functional programming specifications.
- Create documentation of process and system development changes, in the form of operational manuals, and assist business and technical staff to draft new procedures and publications.
- Track system problems and their resolution using client's help desk ticketing system, bug-tracking system and other IT request systems. Investigate and analyze system problems and design solutions.
- Coordination, planning and execution of efforts around Quality Assurance of business systems and processes, reliability testing for the client s products and/or development processes.
- Develop and execute test cases, scripts, plans and procedures. Record test progress and results.
- Follow software development life cycle methodologies and practices around system testing and quality assurance processes.
- Develop software-testing plans and conduct software tests from components to entire systems.
- Identify and analyze issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommend and facilitate solutions to these issues.
- Document user-acceptance test criteria and conduct user/system acceptance testing.
- Provide thorough feedback to business and technical staff regarding needed enhancements.
- Analyze business data integrity throughout the project.
Top Required skills (must have at least 8 years of experience):
- Advanced knowledge of business and technical analysis: business process documentation, process design, requirements gathering, functional design.
- Advanced knowledge of quality assurance and software testing methodologies.
- Knowledge of project management principles, methods, and practices.
- Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives.
- Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.
Top 2-3 Nice to Have skills:
- ITIL 4 Foundation certification or similar
- CompTIA A+ certification of similar
- PMP certification or similar
Notes:
- Hybrid positions may be eligible for up to three days per week remote work
VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.
Contact Details :
Account co-ordinator: Binodh Thankappan
VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
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