Overview
On Site
50k - 75k
Full Time
Skills
Service Desk
Energy
Innovation
Customer Satisfaction
Computer Science
Provisioning
Distribution
Microsoft
Cloud Computing
Microsoft Exchange
OS X
LAN
WAN
Virtual Private Network
Communication
Customer Service
ITIL
Network+
Bilingual
English
Spanish
TeamViewer
Adobe
Mobile Devices
Printers
Microsoft Windows
Microsoft Office
Active Directory
Computer Hardware
Software Troubleshooting
Network
Technical Support
Identity Management
System Administration
Documentation
Knowledge Base
Insurance
SAP BASIS
Job Details
A leading force in the automotive aftermarket industry is seeking an IT Service Desk Level 2 professional for their Hodgkins, IL location. This is a full-time position focused on Microsoft 365, Active Directory, and Windows/MacOS support technologies.
This rapidly growing company is transforming the automotive aftermarket brake industry and looking for an achievement-driven IT professional who shares their passion for automobiles and has the technical expertise to support their dynamic, high-energy environment. This role offers excellent opportunities for learning and growth within a company that values innovation and customer satisfaction while working with cutting-edge Microsoft cloud technologies.
Required Skills & Experience
Tech Breakdown
The Offer
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
This rapidly growing company is transforming the automotive aftermarket brake industry and looking for an achievement-driven IT professional who shares their passion for automobiles and has the technical expertise to support their dynamic, high-energy environment. This role offers excellent opportunities for learning and growth within a company that values innovation and customer satisfaction while working with cutting-edge Microsoft cloud technologies.
Required Skills & Experience
- 3-5 years of IT Help Desk experience
- Bachelor's of Computer Science or related degree
- Deep Active Directory knowledge (user provisioning, password resets, distribution lists)
- Strong knowledge of Microsoft cloud-based applications (SharePoint, Exchange, Intune, Entra)
- Expert-level Windows 11 and macOS support
- Proficiency with Microsoft Office 365 Suite
- Network troubleshooting capabilities (LAN, WAN, VPN)
- Excellent communication and customer service skills
- Ability to work staggered shifts, after hours, weekends, and holidays
- Must be able to travel between four locations in the South-west Chicago Suburbs
- ITIL and/or Network+ certifications
- Bilingual (English and Spanish)
- Experience with TeamViewer, Adobe products
- Knowledge of handheld Zebra scanners and label printers
- Experience with PC refresh projects (Windows 10 to Windows 11)
Tech Breakdown
- 40% Microsoft 365 Administration & Support
- 30% Active Directory Management
- 20% Hardware/Software Troubleshooting
- 10% Network Connectivity Issues
- 70% Hands-on Technical Support (tickets, walkups, calls, emails)
- 20% User Account Management & System Administration
- 10% Documentation & Knowledge Base Updates
The Offer
- Bonus OR Commission eligible
- Medical, Dental, and Vision Insurance
- Vacation Time
- Stock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.