IT Project Manager

ABOUT THE POSITION
The IT Project Manager plays a critical role in leading and coordinating information technology (IT) projects across all City departments. This position requires strong project management skills to oversee the planning, execution, and successful delivery of complex technology initiatives. You will work closely with technical teams, stakeholders, and vendors to ensure projects are completed on time, within scope, and on budget.

Typical projects include IT hardware refresh, implementation of new systems for City facilities, technology infrastructure upgrades, and other strategic technology initiatives. The IT Project Manager also collaborates with department leaders to align technology solutions with organizational goals and ensures effective communication across all levels. This role reports directly to the IT Director and is integral in driving continuous improvement and innovation in the City s IT landscape.

ABOUT THE TEAM
The Information Technology Division is a key component of the Management Services Department, committed to providing reliable and innovative technology services to the City. The division consists of multiple specialized teams, including Technical Support, Desktop Administration, Cybersecurity, IT Infrastructure, Application Management, GIS, and Project Management. Together, we work to empower City employees with the tools and support needed to serve the community efficiently by utilizing safe and secure IT systems.

Our collaborative culture fosters growth, learning, and adaptability, emphasizing teamwork across departments to deliver high-impact secure technology solutions.

GENERAL SUMMARY

Under general direction, leads the planning, coordination, and delivery of technology initiatives that support city operations. Ensures that projects are aligned with the city s strategic goals, delivered on time and within budget, and meet compliance and security standards. Works closely with internal departments, public safety agencies, external partners, and vendors to lead the implementation of technology solutions that improve service delivery, transparency, and efficiency. Oversees project lifecycles, manages resources, identifies and mitigates risks, and communicates progress to leadership and stakeholders.

(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. The list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.)

Participates in all Information Technology (IT) project management functions for the sector, including the development of operational processes, standards, documentation, quality assurance, vendor and customer management, project management, and tactical and strategic functions as required to accomplish organizational objectives and maintain IT operations.

Manages projects of significant magnitude in terms of complexity, cost, time constraints, internal and external project resource staffing, and equipment, including software and hardware; identifies needs and allocates the appropriate resources to meet the timely completion of specific project tasks; provides direction to project team, including assignment of individual responsibilities, tasks and technical functions, and negotiates with supervisors for availability of staff. Assures all team members understand their roles and accept their responsibilities; responsible for managing technology and consulting vendor/partner relationship, service delivery and overall project performance.

Works with the functional business groups to ensure the efficiency and effectiveness of IT solutions deployed in support of business goals and objectives; organizes and facilitates meetings with key customer groups; participates in staff meetings to keep IT staff current on issues, and with other departments on a project-by-project basis.

Works with internal customers in identifying information technology opportunities, analyzing business processes and recommending technology solutions, in partnership with IT functional managers, to meet the needs of the organization; creates recommendations in partnership with IT functional managers regarding technology that will impact City departments.

Coordinates and administers the processes, procedures, and activities pertaining to the full lifecycle of IT assets as deployed within the enterprise, including researching and forecasting users needs/capacities and strategically planning for the growth of the City s enterprise network (as it pertains to end-user equipment) for the delivery of voice and data services.

Participates in IT and GIS fiscal management activities, including the development of budgets for the administration of capital replacement schedules, general operational expenditures, and other activities as required.

Performs other duties as assigned.

Education/Experience:

Bachelor's degree in Information Systems, Business Administration or related field from an accredited college or university; five years experience managing complex projects. Equivalent combinations of education and experience may be considered.

Licensing/Certification Requirements:

Project Management Institute PMP certification required. The attainment of the ITIL Foundations, CompTIA A+, and CompTIA Network+ certifications are preferred.

May need the ability to travel to various locations in a timely manner as the job requires.

Knowledge, Skills, and Abilities:

Knowledge of the policies, procedures and goals of the City of Thornton, the department, and the division.

Knowledge of the general organization and operations of the City of Thornton.

Knowledge of the latest versions of desktop operating systems and work product applications.

Knowledge of the principles and practices of organizational management, including resource management, budgeting, customer service, project management, quality control assurance, administrative and operational management.

Knowledge of complex systems and how they integrate and impact the entire organization.

Skill in interpreting and dealing with several abstract and concrete variables.

Skill in collaboration and leadership.

Skill in communication with both written and verbal skills to translate technical details into clear updates for non-technical audiences.

Skill in project facilitation, planning, and general management functions.

Skill in researching and forecasting users needs/capacities and strategically planning for the growth of the City's enterprise network, as it pertains to end-user equipment.

Skill in the safe and lawful operation of a motor vehicle.

Skill in budgeting and fiscal management activities.

Skill in interpreting, understanding, and following technical manuals, standards, and guidelines.

Ability to listen well and communicate effectively orally and in writing with various audiences.

Ability to establish and maintain effective working relationships with City employees, other agencies, and the public.

Ability to regularly exercise significant discretion and independent judgment for daily operations.

Physical and Mental Requirements:

While performing the essential duties of this job, the employee is required to balance, stoop, kneel, crouch, crawl, reach, stand, walk, lift, finger, grasp, feel, talk, hear, and make repetitive motions. This position is mostly sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. The employee is required to have close visual acuity. The employee is subject to inside conditions.