Help Desk - $25 CTC - 100% ONSITE (Locals/MUST Relocate to WI)

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 11 Month(s)

Skills

Call Center
Customer Service
Customer Support
Marketing Operations
Technical Support

Job Details

Job Description:

CHANDRA TECHNOLOGIES INC is committed to providing some of the most competitive rates in the industry for qualified consultants. For candidates with current or prior experience with the State of Wisconsin experience and all required skills outlined in the job posting, we offer up to 98.5% of the client bill rate on CTC basis, ensuring a very low margin (under $1). Please be advised that client administrative fees will be deducted if applicable. Our payment terms are Net 30, and we guarantee payment within that period of Net 30, regardless of the client's payment status to us.

***Crop to Crop resumes are accepted
Location Requirement: PLEASE NOTE THIS IS A 3RD SHIFT POSITION FULLY ON SITE IN MADISON WI.

Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. Local candidates or candidates willing to relocate at the candidate's expense to a driving distance from Madison.
All of work will be done working in the office on Femrite Drive in Madison WI.

This position will provide support to end users on a variety of IT issues. Identifies, researches, and
resolves technical problems. Responds to telephone calls, email and personnel requests for technical
support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of
commonly used concepts, practices, and procedures within a particular support field.

An ideal candidate would have previous IT Help Desk experience. Candidate should have approximately
6mo - 1 year of experience in an IT customer service field or in a customer support related area. Has
knowledge of commonly used IT concepts, practices, and procedures. The IT Help Desk I position relies
on instructions and pre-established guidelines to perform the functions of the job. Primary job functions
do not typically require exercising independent judgment.

This is a 24x7x365 support center position and may be asked to shift work hours or work overtime to
provide adequate coverage if necessary.

Required Skills:

  • Customer Service (6 mo. experience)
  • Basic IT Troubleshooting (6 mo. experience)
  • Call center experience (6 mo. experience)

Desired Skills:

  • Previous IT Support desk call center experience

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Chandra Technologies, Inc.