Overview
On Site
Contract - Independent
Contract - W2
Skills
Technical Support
FOCUS
Inventory
Mobile Devices
Microsoft
Customer Service
Communication
Documentation
Microsoft Office
Project Management
Leadership
Computer Networking
Active Directory
Customer Satisfaction
SAP R/3
Configuration Management
Microsoft Windows
Data Storage
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
Responsibilities:
Interface directly with customers to provide day-to-day IT support.
Offer MAC support, requiring self-initiative and the ability to follow directions.
Travel to different sites as needed to provide support.
Maintain an accurate record of customer credit and resolve customer inquiries.
Monitor customer accounts and take appropriate action.
Provide 'White Glove Support' for Executive members of the client base as needed.
Contribute to updating existing processes to streamline support as per business requirements.
Provide 2nd level MAC support as well as PC and some infrastructure support.
Proactively identify, document and escalate issues and requests to limit downtime and maintain a stable technology desk-side environment.
Balance competing priorities and maintain the ability to shift focus quickly in response to critical business and customer needs.
Maintain physical inventory of company IT equipment and mobile devices accurately for the site.
Support large conference rooms/meetings and their respective technologies including Microsoft Teams Rooms and Crestron meeting rooms.
Requirements
Demonstrated experience in Customer Service
Excellent Communication and Communication Skills
Knowledge of Office Functions and Documentation
Proficiency in Microsoft Office Suite
Experience in Project Management
Strong Leadership Skills
Ability to Troubleshoot and Resolve Issues
Proven track record of driving Progress in a business environment
Familiarity with Networking and Active Directory
Willingness to Travel as required
Commitment to ensuring Customer Satisfaction
Ability to provide Deskside Support
Experience in the Construction industry is a plus
Demonstrated ability to Execute tasks effectively
Experience working with C-Suite executives
Knowledge of SAP R/3 system
Understanding of Configuration Management
Proficiency in Windows OS
Knowledge of Storage systems and technologies
Experience in Streamlining processes
Willingness to provide Onsite support when necessary.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Responsibilities:
Interface directly with customers to provide day-to-day IT support.
Offer MAC support, requiring self-initiative and the ability to follow directions.
Travel to different sites as needed to provide support.
Maintain an accurate record of customer credit and resolve customer inquiries.
Monitor customer accounts and take appropriate action.
Provide 'White Glove Support' for Executive members of the client base as needed.
Contribute to updating existing processes to streamline support as per business requirements.
Provide 2nd level MAC support as well as PC and some infrastructure support.
Proactively identify, document and escalate issues and requests to limit downtime and maintain a stable technology desk-side environment.
Balance competing priorities and maintain the ability to shift focus quickly in response to critical business and customer needs.
Maintain physical inventory of company IT equipment and mobile devices accurately for the site.
Support large conference rooms/meetings and their respective technologies including Microsoft Teams Rooms and Crestron meeting rooms.
Requirements
Demonstrated experience in Customer Service
Excellent Communication and Communication Skills
Knowledge of Office Functions and Documentation
Proficiency in Microsoft Office Suite
Experience in Project Management
Strong Leadership Skills
Ability to Troubleshoot and Resolve Issues
Proven track record of driving Progress in a business environment
Familiarity with Networking and Active Directory
Willingness to Travel as required
Commitment to ensuring Customer Satisfaction
Ability to provide Deskside Support
Experience in the Construction industry is a plus
Demonstrated ability to Execute tasks effectively
Experience working with C-Suite executives
Knowledge of SAP R/3 system
Understanding of Configuration Management
Proficiency in Windows OS
Knowledge of Storage systems and technologies
Experience in Streamlining processes
Willingness to provide Onsite support when necessary.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.