Service Management Automation X (SMAX) Administrator

System Soft Technologies is widely recognized for its professionalism, strong corporate morals, customer satisfaction, and effective business practices. We provide a full spectrum of business and IT services and solutions, including custom application development, enterprise solutions, systems integration, mobility solutions, and business information management. System Soft Technologies combines business domain knowledge with industry-specific practices and methodologies to offer unique solutions, and enable clients to compete with global standards. We find a client-centric approach and a passion for excellence is key in distinguishing ourselves from our competition and in accompanying you on your journey.

Job Summary for Service Management Automation X (SMAX) Administrator:

Our client is looking for ideal candidate who has experience in SMAX Administrator.

Job Responsibilities and Qualifications for Service Management Automation X (SMAX) Administrator:

• Administration expertise on the tool (SMAX)
• Technical expertise on similar tools (HP Service Manager, Peregrine Service Center, Ivanti, Cherwell, or ServiceNow)
• Process expertise (ITIL v3 or ITIL 4), especially in core processes: Incident, Change, Problem, Request
• Experience with CI s, CMDB, logical CI s vs. physical CI s, etc
• Basic experience with troubleshooting end-user issues and leading end-users through step-by-step resoluti