Contingent Workforce Specialist

Software Guidance & Assistance, Inc., (SGA), is searching for a Contingent Workforce Specialist for a CONTRACT assignment with one of our premier SaaS clients in San Jose, CA .

Responsibilities :

• Manage the overall day-to-day operations of the Contingent Worker Program, ensuring flawless execution of tasks
• Provide outstanding support for line managers regarding CW guidelines, policies, and procedures
• Assess and approve new worker requests, ensuring timely and accurate processing
• Act as the first point of contact for addressing customer concerns related to contingent worker support and issue resolution
• Collaborate with key collaborators to ensure streamlined worker onboarding and offboarding experiences
• Collaborate with internal teams on quarterly and project-based initiatives, driving continuous improvement
• Update process documentation and make sure processes are clearly communicated to all collaborators regularly.
• Ensure client service and happiness in all areas of the position, maintaining a high standard of excellence
• Perform other duties as assigned, contributing to the overall success of the team
• Developing positive relationships with various functions across the organization and encouraging a collaborative environment
• Bringing a hands-on approach to solving problems and successfully implementing solutions
• Working under pressure in a fast-paced environment, managing multiple tasks, and meeting deadlines
• Continuously improving processes and procedures to ensure world-class service delivery
• Communicating complicated details effectively, both written and verbally, with individuals at all levels within the organization

Required Skills :

• Demonstrated clear communication skills, both written and verbal, with the ability to convey complex information succinctly
• 2-3 years of experience in contingent workforce, staffing, or HR operations, with a proven track record of success
• Strong skills in Excel and PowerPoint, with the ability to build compelling presentations and reports
• High learning agility and the ability to navigate ambiguity with confidence
• Preferred experience with Workday and ServiceNow, improving your ability to manage workforce data effectively
• The ability to maintain confidentiality, integrity, and professionalism in all interactions
• Strong critical thinking and problem-solving abilities, with a keen attention to detail and a focus on continuous improvement
• A proactive approach, with the ability to coordinate and prioritize tasks with limited mentorship, delivering outstanding customer service experiences

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.