Call center Representative

Job Summary:

We are seeking dedicated and customer-focused Remote Call Center Agents to join our team. In this role, you will provide exceptional support to our customers via phone, email, or chat, ensuring their inquiries are resolved efficiently and professionally. This is a great opportunity for individuals who thrive in a fast-paced environment and have excellent communication skills.

Key Responsibilities:

Handle inbound and outbound customer calls with professionalism and courtesy

Assist customers with product or service inquiries, order processing, billing, and technical support

Document all interactions accurately in the CRM system

Follow-up with customers as needed to ensure satisfaction

Escalate complex issues to appropriate departments or supervisors

Maintain knowledge of company products, services, and policies

Meet or exceed performance targets, including call handling time and customer satisfaction scores

Qualifications:

Previous customer service or call center experience preferred

Excellent verbal and written communication skills

Strong problem-solving abilities and patience

Ability to work independently and manage time effectively

Reliable internet connection and a quiet workspace

Benefits:

Flexible schedule, perfect for applicants or those seeking supplemental income

Comprehensive training provided

Competitive hourly pay

Work from the comfort of your own home

Paid Time Off

Sick Time

401k