Systems Support Engineer, Sr.

Engineers design, develop, and implement Information Technology solutions to meet business requirements and technical specifications. They collaborate with cross-functional teams, troubleshoot technical issues, and optimize Information Technology systems and networks for performance and scalability.

The Systems Support Engineer Sr is responsible for Library IT infrastructure management based on the needs of existing and planned applications in a DevOps team environment. This position provides advanced planning, development, documentation, problem resolution and support in the installation, maintenance, and security of computing systems and applications in a multi-tiered, distributed server environment at the Georgia Tech Library.

Advanced knowledge of and experience with RedHat Linux (Fedora), Windows Server 2019+Cloud, virtualization environments and concepts - VMware 7 (ESXi, vSphere)Monitoring suites such as Zabbix or similar (SolarWinds, Nagios) Advanced knowledge of and ability to support RDBMS deployments (MariaDB, PostgreSQL, MsSQL)Fluency in one or more programming and/or scripting languages such as Shell, Python, Ruby, PHPConfiguration management and performance tuning of App/Web tier (Apache, NGINX, Tomcat, IIS)IT automation configuration management and deployment (e.g. Salt Stack or similar technologies).

Job Duty 1 -
Design, develop, implement, and maintain Information Technology systems, applications, and infrastructure to meet business requirements.
Job Duty 2 -
Configure, deploy, and troubleshoot Information Technology systems, networks, and software to ensure reliable and efficient operations.
Job Duty 3 -
Conduct system analysis, performance tuning, and optimization to enhance the performance and scalability of Information Technology systems.
Job Duty 4 -
Test and evaluate Information Technology solutions, perform quality assurance checks, and ensure compliance with technical standards.
Job Duty 5 -
Provide technical support, assistance, and training to end-users, Information Technology teams, and stakeholders as needed.
Job Duty 6 -
Stay current on Information Technology trends, technologies, and best practices to drive innovation and continuous improvement.
Job Duty 7 -
Document system configurations, technical specifications, and implementation procedures for Information Technology solutions.
Job Duty 8 -
Collaborate with stakeholders to define technical requirements, specifications, and project scope for Information Technology solutions.

Job Duty 9 -
Collaborate with cross-functional teams, including architects, developers, and project managers, to deliver integrated Information Technology solutions.

Job Duty 10 -
Perform other job-related duties as assigned.

Educational Requirements
Bachelor's Degree in related discipline or equivalent combination of education and experience.
Required Experience
Six or more years of relevant experience.