Overview
On Site
USD 20.00 per hour
Full Time
Skills
Recruiting
Project Management
Performance Management
Preventive Maintenance
Service Desk
HD
Technical Support
Customer Service
Licensing
Health Care
Application Support
Workflow Management
System Administration
Data Management
Organizational Skills
Supervision
Help Desk
Management
Workflow
Communication
ServiceNow
Zendesk
STS
Quality Assurance
Testing
Documentation
Collaboration
Job Details
Date Posted: 06/05/2025
Hiring Organization: Rose International
Position Number: 483768
Industry: Government/Staffing
Job Title: Service Desk Personnel
Job Location: Nashville, TN, USA, 37243
Work Model: Onsite
Shift: Monday-Friday (8AM-5PM); up to 40 hours/week
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 20.00
Max Hourly Rate($): 27.00
Must Have Skills/Attributes: Application Support, Healthcare, Help Desk, Service Desk Support, ServiceNow, System Administrator, Ticketing Systems, Troubleshooting
Experience Desired: LARS application support (3 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Master's Degree
Job Description
Required Education:
HD Diploma
Preferred Education:
Master's OR Bachelor's with 3 years relevant experience OR HD Diploma with 8 years relevant experience
Required Experience:
Help Desk Support: Understanding of IT support workflows, troubleshooting methodologies, and customer service best practices
Licensing & Regulatory Systems: Familiarity with licensure processes and regulatory requirements, particularly within healthcare or government agencies
Application Support: Experience working with platforms such as Zendesk, LARS, and ServiceNow for ticketing and workflow management
Configuration & System Administration: Ability to modify and configure system settings, user permissions, and automated workflows
Data Management & Documentation: Strong skills in maintaining logs, tracking system changes, and organizing supporting documentation in SharePoint
Job Overview:
Under general supervision, the LARS Support Specialist is responsible for maintaining Licensure and Regulation System (LARS) and external help desk system (Zendesk). This role requires a proactive approach to resolving system issues, processing change requests efficiently, and implementing solutions as directed.
Job Responsibilities
Ensure the completion of all (assigned) routine LARS and Zendesk Support tickets and address requested changes promptly by achieving a 100% response rate within one business day and closing all tickets within three business days.
Action Steps:
Complete requested changes for password resets, status changes, new users, workflow reassignments, and other day-to-day tasks within 3 business days.
Follow up with the requester for any additional needed information within 1 business day.
Ensure all communication with the requestor is noted within ServiceNow.
Ensure all time spent on non-HRB tickets is noted within ServiceNow.
Ensure the completion of all assigned configuration requests for LARS and Zendesk by achieving a 100% response rate to the requestor within one business day and providing weekly status updates to the requestor and LARS Application Manager until the change is completed.
Action Steps:
Collaborate with the LARS Application Coordinator to ensure that complete and accurate requirements are gathered.
After requirements are gathered, provide an anticipated timeline for changes within one business day and keep the LARS Application Coordinator updated on the progress of the changes.
Work with the Application Trainer or STS QA Resources to ensure that appropriate testing is completed.
Work with the LARS Application Coordinator to ensure the requester's sign-off is obtained.
Document all modifications made to the Licensure and Regulation System (LARS) in the Application Change Log.
Action Steps:
Ensure that all changes are consistently logged within one business day of implementation.
Store any supporting documentation in the assigned location within the SharePoint site.
Collaborate with the LARS Application Coordinator to maintain an up-to-date log.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 483768
Industry: Government/Staffing
Job Title: Service Desk Personnel
Job Location: Nashville, TN, USA, 37243
Work Model: Onsite
Shift: Monday-Friday (8AM-5PM); up to 40 hours/week
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 20.00
Max Hourly Rate($): 27.00
Must Have Skills/Attributes: Application Support, Healthcare, Help Desk, Service Desk Support, ServiceNow, System Administrator, Ticketing Systems, Troubleshooting
Experience Desired: LARS application support (3 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Master's Degree
Job Description
Required Education:
HD Diploma
Preferred Education:
Master's OR Bachelor's with 3 years relevant experience OR HD Diploma with 8 years relevant experience
Required Experience:
Help Desk Support: Understanding of IT support workflows, troubleshooting methodologies, and customer service best practices
Licensing & Regulatory Systems: Familiarity with licensure processes and regulatory requirements, particularly within healthcare or government agencies
Application Support: Experience working with platforms such as Zendesk, LARS, and ServiceNow for ticketing and workflow management
Configuration & System Administration: Ability to modify and configure system settings, user permissions, and automated workflows
Data Management & Documentation: Strong skills in maintaining logs, tracking system changes, and organizing supporting documentation in SharePoint
Job Overview:
Under general supervision, the LARS Support Specialist is responsible for maintaining Licensure and Regulation System (LARS) and external help desk system (Zendesk). This role requires a proactive approach to resolving system issues, processing change requests efficiently, and implementing solutions as directed.
Job Responsibilities
Ensure the completion of all (assigned) routine LARS and Zendesk Support tickets and address requested changes promptly by achieving a 100% response rate within one business day and closing all tickets within three business days.
Action Steps:
Complete requested changes for password resets, status changes, new users, workflow reassignments, and other day-to-day tasks within 3 business days.
Follow up with the requester for any additional needed information within 1 business day.
Ensure all communication with the requestor is noted within ServiceNow.
Ensure all time spent on non-HRB tickets is noted within ServiceNow.
Ensure the completion of all assigned configuration requests for LARS and Zendesk by achieving a 100% response rate to the requestor within one business day and providing weekly status updates to the requestor and LARS Application Manager until the change is completed.
Action Steps:
Collaborate with the LARS Application Coordinator to ensure that complete and accurate requirements are gathered.
After requirements are gathered, provide an anticipated timeline for changes within one business day and keep the LARS Application Coordinator updated on the progress of the changes.
Work with the Application Trainer or STS QA Resources to ensure that appropriate testing is completed.
Work with the LARS Application Coordinator to ensure the requester's sign-off is obtained.
Document all modifications made to the Licensure and Regulation System (LARS) in the Application Change Log.
Action Steps:
Ensure that all changes are consistently logged within one business day of implementation.
Store any supporting documentation in the assigned location within the SharePoint site.
Collaborate with the LARS Application Coordinator to maintain an up-to-date log.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.