Service Delivery Manager

What Working at Hexaware offers:

Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.

Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.

With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware s commitment towards creating smiles.

At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.

We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion the driving force that makes one smile and innovate, create, and make a difference every day.

The Hexaware Advantage: Your Workplace Benefits

• Excellent Health benefits with low-cost employee premium.
• Wide range of voluntary benefits such as Legal, Identity theft and Critical Care Coverage
• Unlimited training and upskilling opportunities through Udemy and Hexavarsity

Title : Service Delivery Manager

Location : Menlo Park, California

Mode of work : Onsite

FULLTIME with Hexaware

Job Description :

Service Delivery Manager is the interface between the offshore team and Client leadership.

Responsible for managing the team of testers and leads, provides oversight on test practices, and suggests methods to optimize the organization's process

Responsibilities

- Serve as the main point of contact for the Program Manager

- Host a weekly 1:1 meeting with the Client Program Manager

- Serve as the first escalation point of contact for program execution

- Report and mitigate blockages, delays and complications

- Communicate plan/updates/status to Client stakeholders

- Perform postmortem failure analysis and build a process of improvement

- Demonstrate ability for independent problem solving and self-learning

Qualifications

- 20+ years of overall experience with 10+ years in Leading Testing projects

- Experience with a track record of managing large programs involving globally distributed team

- High knowledge of all QA methodologies and standards

- Excellent numerical skills and understanding of data analysis/statistical methods

- Excellent people management skills while managing large globally distributed teams

- Possess qualities like great attention to detail and ability to define, experience in tracking KPIs and SLAs

- Excellent report the same back to client

- Have excellent organizational and leadership abilities in addition to experience of interfacing with third party vendors

- Ability to work in a fast-paced environment involving multiple stakeholders based in different locations

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