Dir of Network Engineering

Principal Duties and Responsibilities:

• In partnership with other members of the IT team, develop the technical vision for the networks and network devices deployed on behalf of customer needs.


• Develop network systems connectivity solutions that support customer's strategic and technical needs.


• Engage in proactive capacity planning for customer network systems so as to support each customer's growth and development.


• Function as a key technical resource for the customer service team and the executive leadership team, providing critical guidance related to all network engineering issues.


• Supervise other members of the engineering team.


• Build strong relationships with the customer service team, field service team, call center and network operations center.


• Implements policies and procedures that aid in the company's journey to becoming an "Employer of Choice."


• Provides feedback, direction and support to operational leadership and their teams with respect to all issues involving individual team members.


• Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement.


• In cooperation with human resources, directs the development of the engineering team and field service technicians.


• Designs, establishes, and maintains an organizational structure and staffing to effectively accomplish the organization's goals and objectives.


• Evaluates departmental procedures to streamline and/or automate processes, improve service to the rest of the organization, reduce paper-flow, and implements changes as required.


• Ensures clear and honest communications with salaried and hourly team members.


• Develops and manages annual budgets related to engineering initiatives.


• Provides value engineering to help customers meet their budget needs.


• Recommends and participates in the development of company policies and procedures; may serve on cross-departmental planning and policy-making committees.


• Provides broad administrative leadership, working in tandem with the VP of Engineering.


• Performs other miscellaneous functions and duties as requested by the Executive Leadership Team.

Qualifications, Experience and Education:

Minimum requirements:

• Bachelor's degree or equivalent (preferably in network engineering, IT operations, computer science or a related field).


• A minimum of 7 years of experience directly related to the duties and responsibilities specified above, including in-depth knowledge of network infrastructure, carrier connectivity, and associated components.


• Additional experience/proven history of success in accomplishing the principal duties and responsibilities associated with the responsibilities outlined above may be an acceptable substitute for the degree qualifications.

Preferred Requirements:

• Master's degree in network engineering, computer science or a related field or an MBA with specialization in computer science or a related specialty.


• At least 10 years of network design and management experience with a telecommunications provider or other comparable organization.


• 10 years of experience leading network or other infrastructure teams


• Experience managing a remote team of employees.

Knowledge/Skills/Abilities:

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse environment.


• Knowledge of organizational development theory and practices.


• Skilled in budget preparation and fiscal management.


• Skilled in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.


• Proficient in design, implementation, and evaluation of Enterprise Network, WAN, LAN, SDWAN, Wireless, VoIP and SIP solutions.


• Substantial experience in network architecture and design.


• Ability to analyze and assess training and development needs.


• Knowledge of computerized information systems.


• Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments.

Working Conditions:

Accommodation(s):
As appropriate and fiscally reasonable.
Physical Requirements:
Able to sit for extended periods of time.
Able to hear ordinary conversations and phone communications.
Environmental Conditions:
Air-conditioned and/or heated office setting.