Specialist, Field Protocol Quality Assurance Engineer - Bellevue, WA

Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We've grown into one of THE most recognized global brands. We consider ourselves "relentless pioneers" that push boundaries and defy barriers. The company pushes beyond the limits of today's technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA's ENERGY STAR Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People\t| Excellence | Change\t | Integrity | Co-prosperity

Role and Responsibilities

• Leading R&D to implement new standards and specification related changes and/or carrier specific requirements
• Propose new ideas and enhancements to SEA field operations and communicate with headquarters for various related features and issues
• This role conducts intermediate technical analysis of customer requirements and creates, evaluates, and develops implementation concepts / approaches to meet customer requirements
• Works independently, and may function as a team lead as needed. Determines approach to work, and is monitored/supervised based more on milestone basis, and at key deliverable junctures
• Identify the required documentation and process for the project, lead in creation of design requirements. Assist & lead in analyzing test data and reports to determine if design meets functional and performance specifications. Collaborate with other engineering staff to evaluate interface between hardware and software products. Analyze test data and reports to determine if design meets functional and performance specifications
• Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
• Translation of complex functional and technical requirements into detailed architecture and design. Responsible for the over-all systems architecture, scalability, reliability, and performance
• Maintaining & mentoring current technical knowledge to support rapidly changing technology. Candidate must be able to work with a minimum of technical supervision and supplemental engineering support
• Use technical engineering knowledge and experience to understand customer applications, test cases, and requirements. Interworking capability with teams in different time zones.
• Diagnose Protocol and System level issues from the carriers, screen through and debug issues reported from carrier, and oversee IOT and field test by doing in-depth log analysis
• Will Manage & train junior Engineer and 3rd party engineers to perform required test items
• Mentor fellow engineers to provide 1 on 1 training in the field (technical, process)
• Create / update technical, test process, work process documents

Skills and Qualifications

Minimum Qualifications

• Minimum BS degree in related fields required & 7+ years of technical or telecommunications engineering related experiences in mobile phone/tablet or related industry
• Strong Knowledge of 3GPP, GSMA -IR.92, IR.94 standards, IMS, SIP, SDP, RTP, RTCP protocols, TCP/IP networking
• Demonstrate strong Tool knowledge in QXDM, QCAT, QPST, QMICM, NNEXT, SHANNON DM, N-Trace, Mobile Analyzer, Artemis, Debug Mux, Spy Tracer, Odin, XCAL, Mobile Datum, PC Datum, Wire shark
• Core competencies in Java and/or C#, also Familiarity with scripting languages such as Python to Write Test automation code using Eclipse, Android Studio, Visual Studio.
• Excellent verbal and written communication skills. Proven track record on delivering results, especially in the area of writing high-performance, reliable and maintainable code.

Preferred Qualifications:

• Ability to work well in a team environment and be able to effectively drive cross-team solutions that have complex dependencies and requirements
• Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines
• Use field test engineering skills and knowledge to test and evaluate new Wireless Products including the verification of product performance of satellite, indoor, and sensor-based positioning in GSM/UMTS/LTE network
• Read, interpret and act on very high level of proper understanding of technical documents, engineering test materials and related documents based on corporate engineering standards and philosophy
• Skills and knowledge to test and evaluate new Wireless Products, including the verification of product features by simulation and/or reproduction of errors and complaints of Wireless products from post launch issues.
• Mentoring fellow engineers in technique aspects of the work description
• Create & update high level documents, testing materials, and standards
• Manage timelines and scheduling for multiple models to ensure deadline & milestone achievements

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