Developer II ServiceNow

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

JOB OBJECTIVE

The ServiceNow Software Developer II is responsible for designing, developing, and configuring out-of-the-box/custom applications and enhancements within the ServiceNow platform. This mid-level role involves working closely with business stakeholders and IT teams to implement solutions that align with business objectives while following development best practices. The Developer will contribute to the full software development lifecycle, including requirements analysis, design, coding, testing, deployment, and documentation.

RESPONSIBILITIES AND OUTPUTS

MAIN DUTIES

Software Development / Configuration

• Platform Development: Develop and configure ServiceNow applications and modules based on business requirements, ensuring adherence to best practices in code quality and performance meeting or exceeding the SLA(s).
• Custom Application Development: Build and maintain custom applications on the ServiceNow platform, leveraging workflows, UI policies, business rules, and client scripts.
• Integration: Implement integrations between ServiceNow and third-party systems using REST/SOAP APIs, ensuring secure and scalable communication between platforms.
• Troubleshooting & Issue Resolution: Identify, troubleshoot, and resolve technical issues in the ServiceNow environment, providing technical support to resolve system incidents and problems meeting or exceeding the SLA(s).
• Collaborative Problem Solving: Work closely with cross-functional teams to gather and refine technical requirements and translate them into effective solutions on the ServiceNow platform.
• Testing & Documentation: Conduct unit testing and participate in peer code reviews to ensure the quality of solutions and maintain thorough technical documentation.
• Documentation & Knowledge Sharing: Ensure comprehensive documentation of solutions, configurations, and processes, and facilitate knowledge-sharing sessions within the team to enhance collective expertise.
• Platform Maintenance: Assist in the maintenance and enhancement of existing ServiceNow instances, including managing updates, patching, and upgrades.
• Continuous Improvement: Stay updated on new ServiceNow features, releases, and development trends, applying this knowledge to optimize platform performance and user experience.

Software Maintenance and Support

• Support Active ServiceNow Modules (Group of Applications):
  • ServiceNow Platform
  • IT Service Management (ITSM)
  • IT Operations Management (ITOM)
  • Hardware Asset Management Pro (HAM)
  • Integration Hub
  • Strategic Portfolio Management (SPM / ITBM)
  • Governance, Risk, & Compliance (GRC)
    • Integrated Risk Management (IRM)
    • Third-Party Risk Management (TPRM)
  • HR Service Delivery
    • Case Management
  • Custom Applications, Custom Workflows, & Integrations
    • Oracle RFC Process
    • Access Request Workflows
      • Oracle Access Request
      • Oracle Bulkload Request
      • Network Access Request
    • Approval Workflows
    • JML / SailPoint Integration
    • IT Toolkit
    • ServiceNow eBonding

Customer / Vendor Communication

• Communicate regularly with counterpart/POC/vendor to identify process gaps and recommend improvements.
• Work closely with customer to analyze and resolve problems, identify trends and recommends preventive and corrective action.

ADDITIONAL FUNCTIONS

• Keep up to date on the latest industry trends in ServiceNow
• Any additional tasks as the need arises.

EDUCATIONAL BACKGROUND

• Graduate of 4- or 5-year course, Computer Science or Computer Engineering
• Certifications (ITIL v3, ServiceNow System Administration/Development, ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD)) preferred. Additional certifications in ServiceNow ITSM, ITOM, HAM, GRC, or HRSD are highly desirable.

WORK EXPERIENCE OR TRAINING

• Software development experience in any platform (Web, Mobile, Desktop) for at least five (5) years.
• At least two (2) years relevant experience in ServiceNow solution design and implementation.
• Three (3) years experience in maintaining and supporting applications (Incident Management, Request Management, Escalation, and Troubleshooting).
• ServiceNow Knowledge in Business Rules, Access Controls Rules, Script Includes, UI Actions / Scripts / Policies, Client Scripts, GlideRecord, Workflows.
• Experience with web service integration (API, SOAP, REST, JSON, XML).
• Experience with Front End Technologies: AngularJS, HTML, JavaScript, CSS, XML.
• Familiar with Agile and DevOps methodologies is a plus
• Understanding of the ITIL framework and ITSM processes.
• Experience with additional ServiceNow modules (ITOM, HRSD, CSM, or others).
• Familiar with MS Active Directory
• Understanding of Software Development Life Cycle and best practices
• Strong understanding of ServiceNow's database schema, tables, and CMDB (Configuration Management Database).
• Familiarity with REST/SOAP APIs and integration techniques within the ServiceNow platform.
• Experience with workflows, flow designer, and automation within ServiceNow.
• Familiarity of the ITIL framework

SKILLS AND ABILITIES

• Confidence in technical discussions at all levels (to ensure that high level architecture is correct and design principles are consistent adhered during implementation).
• Demonstrated capability in data management, solving problems and able to work collaboratively within a team or independently.
• Strong analytical and problem-solving skills with attention to detail.
• Effective communication skills to interact with stakeholders and end users.
• Adaptability to changing priorities, projects, and deadlines.
• Time management skills / Can work with minimum supervision
• Data Analysis, Organization and Reporting skills
• Planning, Scoping and Organizing

OTHER WORK CONDITIONS

• Work time: 2 pm to 11 pm Manila
• Observe US holidays
• Extended work time where required

COMPETENCY PROFILE

• Action Oriented
• Optimizes Work Processes
• Ensures Accountability
• Collaborates
• Self-Development
• Nimble Learning

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Diversity, Equity & Inclusion

At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.