M365 Apps Customer Engineer - Planner - REMOTE WORK - 66807

Looking for:

• Enterprise channel, outlook (classic), planner/project experience. Someone who can talk about 1-200 level (what is the migration path here from project to planner)
• Should be someone that is coming to meetings to explore what they are using within office now and what more can they do with the product and improve how they are using the product, move customer forward
• how office apps work with the other parts of our system, troubleshooting capabilities
• vba, powershell, networking (site blocking, proxy) - any of this background could be good
• I would think anyone who has experience with Project and planner would understand how to help someone migrate and integrate to Planner

Role type

The M365 Enterprise Applications Customer Engineer is a highly skilled technical expert specializing in Microsoft 365 Apps for Enterprise. This customer-facing role empowers organizations to maximize productivity, drive adoption, and ensure seamless operation of Microsoft Office Apps-including Word, Excel, PowerPoint, and Outlook-across enterprise environments. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical and leadership contacts at customers.

Relevant MIP/VBD Titles

• Microsoft 365 Foundations Workshop
• Microsoft 365 Foundations Activation
• Microsoft 365 Foundations Optimization

Skills Required

• 5+ years experience with customer facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms.
• BA/BS (or higher) in Information Technology, or a related field or equivalent experience.
• Advanced analytical, problem-solving, and decision-making skills.
• Excellent communication and interpersonal skills.
• Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills
• Ability to work independently and as part of a team.
• Customer-focused with a commitment to providing high-quality support.
• Experience in conducting technical workshops, training sessions, and webinars to educate customers on the best practices and new features of Microsoft 365 Apps for Enterprise.
• Provide technical support for Office Apps, including Word, Excel, PowerPoint, and Outlook (Classic and New).
• Diagnose and resolve technical issues related to Office Apps, both remotely and on-site.
• Deep technical knowledge of Microsoft 365 Apps features, and functionalities.
• Assist users with installation, configuration, and troubleshooting of Office Apps.
• Experience and knowledge deploying, administering and troubleshooting Office Suites and/or Microsoft 365 Apps for Enterprise.
• Collaborate with other IT team members to ensure seamless integration and functionality of Office Apps within the organization's IT infrastructure.
• Knowledge and experience with integration of Microsoft 365 Apps for Enterprise integration with Office Online Server.
• Strong understanding of Office 365 and its administration.
• Experience with SharePoint and OneDrive.
• Stay up to date with the latest updates and features of Office Apps and guide customers with recommendations for their implementation.
• Knowledge of scripting languages such as PowerShell.
• Knowledge of Windows operating systems and basic networking concepts.
• Experience and knowledge around VBA to guide customers in the use of Macros and VBA programming to automate or create repetitive tasks, extending actions, and integration and interaction between Office Apps.
• Knowledge to guide users to implement the best solutions and approach to moving around from legacy solutions.
• Strong knowledge of Office Scripts and ability to guide customers to the proper use, best practices and benefits.
• Microsoft 365 Apps for Enterprise deployment best practices.

Optional Skills

• Advanced networking skills with DNS, firewall, load balancing, etc.
• Knowledge of scripting languages such as PowerShell.
• Familiarity with ITIL best practices for IT service management.
• Advanced knowledge of Office Scripts
• Expertise in Microsoft Planner (including Planner Premium with Accelerator) and the ability to position it as a viable alternative to Project for the Web, Project Online/Professional, and Project Server Subscription, with knowledge of integrations and feature changes.

Relevant Certifications

• Microsoft 365 Certified: Fundamentals
• Microsoft Office Specialist: Associate Microsoft Word (Microsoft 365 Apps)
• Microsoft Office Specialist: Associate Microsoft Excel (Microsoft 365 Apps)
• Microsoft Office Specialist: Associate Microsoft PowerPoint (Microsoft 365 Apps)