Overview
On Site
$20 - $28
Contract - Independent
Contract - W2
Contract - 2 Year(s)
Skills
Aduit AND Controls
Job Details
Job Title: Application Support / Technical Support Engineer Audit & Control (Need Locals who can go for Face2Face Interview)
Location: Jersey City NJ
Duration: Long Term
Client: Accenture/JPMC
Rate: $32-$38/Hr on C2C || $28/Hr on W2
Job Description :
- Provide L1/L2 support for business-critical applications across environments.
- Troubleshoot technical issues, perform root cause analysis, and ensure timely resolution.
- Monitor application performance and proactively identify potential issues.
- Work closely with development, QA, and infrastructure teams to ensure seamless operations.
- Maintain support documentation, SOPs, knowledge base articles, and incident records.
- Handle access control, system logs, and audit trail verification for internal and external audits.
- Assist in compliance audits by providing evidence of control adherence and application behavior.
- Participate in the deployment, testing, and validation of application updates and patches.
- Implement and follow change management and incident management processes.
- Ensure SLA compliance and track key performance indicators (KPIs) for support activities.
Required Skills & Qualifications:
- 4 7 years of experience in Application Support, Technical Support, or related IT support roles.
- Strong knowledge of application troubleshooting, log analysis, and issue triage.
- Familiarity with audit and control frameworks (e.g., SOX, IT ISO 27001, GDPR).
- Experience with ticketing tools (e.g., ServiceNow, JIRA, Remedy).
- Understanding of change control, incident, and problem management processes (ITIL preferred).
- Basic scripting or query skills (e.g., SQL, Shell, PowerShell) are a plus.
- Good communication and stakeholder management skills.
- Ability to document and maintain audit evidence and support logs accurately.
Preferred Qualifications:
- Bachelor s degree in Computer Science, Information Technology, or a related field.
- ITIL Foundation Certification or equivalent.
- Prior experience supporting enterprise or financial applications with compliance oversight.
- Experience working in regulated environments (finance, healthcare, etc.) is an advantage.
Thanks and Regards,
Abhi A
Team Lead Recruiter
Cinergy Technology Inc. |
Direct:
100 Plainfield Ave, Suite 7, Edison, NJ 08817
Linked In -
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