Director, Workplace Technology Services (Architect) [Dir, Infrastructure Services and Management]

Job Description

The Director of Workplace Technology Services is responsible for shaping the long-term vision, standards, and roadmap for all end-user technology platforms across Northwell Health. This role partners closely with the Director of Endpoint Engineering and other technology leaders to ensure workplace technology decisions are aligned, sustainable, and future-ready .

Job Responsibility

• Leads an Infrastructure Services and Management group by developing, communicating, and building consensus for programs that support a business, function or geographic area.
• Develops and articulates a strategic vision for areas of responsibility and assigned technology domains.
• Makes recommendations regarding improvement for quality, increased efficiency, productivity, and cost reductions.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here but considered related are not essential functions.

Job Qualification

• Bachelor's Degree required, or equivalent combination of education and related experience.
• 8-12 years of relevant experience and 7+ years of leadership / management experience, required.

Highly Preferred Skils:

• 10+ years in enterprise IT, with 5+ years in a technical architecture or engineering leadership role

• Deep expertise in endpoint management (Intune, SCCM, JAMF), Windows/Mac platforms, Active Directory/Entra ID

• Proven experience architecting virtual desktop or cloud workspace environments (VMware Horizon, AVD, Windows 365)

• Familiarity with clinical IT and Epic infrastructure

• Strong understanding of enterprise collaboration, MDM/UEM, and hardware lifecycle strategies

• Demonstrated knowledge of digital employee experience platforms and user-focused design principles

• Exceptional cross-functional leadership and communication skills

Key Focus Areas:

• Translating enterprise and clinical priorities into a clear strategy for end-user technologies, including desktop engineering, field services, messaging, mobile, collaboration, and endpoint operations

• Providing strategic guidance and architectural frameworks to support scalable, consistent, and secure solutions across the digital workplace

• Supporting the Endpoint Engineering Director by absorbing technical planning, design standards, and governance responsibilities - enabling greater focus on leadership, team development, and roadmap execution

• Championing the digital employee experience (DEX) by ensuring technologies and workflows are seamless, efficient, and tailored to clinical, administrative, and hybrid workforce needs

*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).