Overview
Remote
$$50/hr. on W2
Contract - W2
Contract - 12 Month(s)
Skills
Salesforce
Job Details
Job Title: Senior Salesforce Administrator / Developer
Location: USA/Canada( Remote)
Type: Contract
Job Description:-
Overview:
We're looking for a passionate and forward-thinking Salesforce Administrator to join our team.
And drive the evolution of our customer experience infrastructure. You'll be at the forefront of rolling out cutting-edge Salesforce features that redefine how we serve and support our customers.
In this pivotal role, you will architect and implement best-in-class Salesforce Service Cloud.
In this pivotal role, you will architect and implement best-in-class Salesforce Service Cloud.
Features that directly improve the efficiency and effectiveness of our Customer Care
organization. Your work will unlock faster resolutions, smarter automation, and more
personalized support experiences for customers around the globe.
You'll be responsible for:
- Leading the deployment of Omni-Channel Routing to ensure the right agent gets the
- right case at the right time.
- Rolling out and optimizing AI-powered chatbots to deliver instant answers and
- seamless hand offs.
- Launching a robust, intuitive Help Center that empowers customers to self-serve with
- ease.
- Driving adoption of Salesforce Einstein AI features to streamline case management,
- surface insights, and improve agent productivity.
- Partnering cross-functionally with Support, Product, and Engineering to scale impact across teams
Requirements:
- Overall 8+ and 5+ years of experience as a Salesforce Administrator or similar role
- Bachelor's degree in Business, Information Technology, or a related field (or equivalent
- experience).
- Salesforce Administrator certification preferred; Advanced Admin or additional
- Salesforce certifications are a plus.
- Experience improving Salesforce functionality in a system that serves as a central hub
- for operations, partnering with cross-functional teams-e.g. Customer Care, Accounting,
- Sales, and Finance-to streamline workflows and drive efficiency.
- Experience with Salesforce Platform Events to facilitate real-time, event-driven
- communication within Salesforce and between Salesforce and external systems.
- Excellent communication skills to provide training, user support, and best practice
- recommendations.
- Proven ability to translate complex processes into clear documentation and
- communicate effectively to executive leadership
- Familiarity of DevOps tools, including experience collaborating with teams using
- Copado.
- Familiarity with Software Development Lifecycle
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.