Overview
Remote
On Site
$35 - $57 hourly
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - Temp
Skills
MI
Marketing Intelligence
Business Analysis
Business Analytics
Project Management
Performance Management
Preventive Maintenance
Pivotal
Partnership
IT Operations
Reliability Engineering
MSP
FOCUS
Management
Service Delivery
IT Strategy
Insurance
Technical Support
Business Operations
Onboarding
Business Continuity Planning
Optimization
Scalability
Collaboration
Workflow
Documentation
Knowledge Transfer
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client in Grand Rapids, MI that is seeking a BA/PM. This role will build and strengthen IT capabilities to support our client's partners in the Claims and Insurance space (building a new IT department to support). We are in the process of building a new IT department to support the company's strategic goals across key verticals in the Claims and Insurance domains. The BA/PM plays a critical role in both the maintenance of current applications and in shaping future capabilities. Their contributions are pivotal in ensuring the right vendor partnerships are selected and that growth is supported through smart automation and process alignment.
The primary goals of this initiative are:
* Stabilization - Establish foundational IT operations to ensure system reliability and business continuity.
* Growth Enablement - Build scalable infrastructure and capabilities to support business expansion.
* MSP Transition - Gradually disentangle from current Managed Service Providers (MSPs) and bring key IT functions in-house.
Key Focus Areas:
* MGA/TPA Consolidation: We are consolidating Managing General Agents (MGAs) and Third-Party Administrators (TPAs) across multiple insurance lines to streamline operations and improve service delivery
* Affiliate Integration: Supporting affiliate entities that provide services to TPAs, ensuring they are aligned with the broader IT strategy and company standards
Support Approach by Vertical:
* Insurance & Claims: Deliver robust IT support for both new and existing business operations, ensuring smooth onboarding into the environment
* TPAs: Provide tailored support to help maintain day-to-day operations while assisting in the long-term transition into the centralized ecosystem
REQUIREMENTS:
* To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
* Relevant education and/or training will be considered a plus
Able to perform the following:
* Ensure the continued stability and performance of existing applications
* Operate within specific verticals to maintain business continuity
* Anticipate future needs and identify opportunities for optimization
* Evaluate potential vendors and help select the right technology partners
* Lead efforts to onboard new vendors, ensuring alignment with strategic goals
* Emphasize compatibility, scalability, and support for automation initiatives
* Identify areas where automation can drive efficiency
* Collaborate with stakeholders to design and implement automated workflows that support growth
* Conduct internal process discovery to build a strong understanding of current operations
* Develop comprehensive documentation of existing policies, procedures, and workflows
* Address the knowledge gap left by recent staff departures
Current Challenges:
* Limited team bandwidth
* Urgent need for documentation and knowledge transfer
* Balancing operational maintenance with forward-looking initiatives
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client in Grand Rapids, MI that is seeking a BA/PM. This role will build and strengthen IT capabilities to support our client's partners in the Claims and Insurance space (building a new IT department to support). We are in the process of building a new IT department to support the company's strategic goals across key verticals in the Claims and Insurance domains. The BA/PM plays a critical role in both the maintenance of current applications and in shaping future capabilities. Their contributions are pivotal in ensuring the right vendor partnerships are selected and that growth is supported through smart automation and process alignment.
The primary goals of this initiative are:
* Stabilization - Establish foundational IT operations to ensure system reliability and business continuity.
* Growth Enablement - Build scalable infrastructure and capabilities to support business expansion.
* MSP Transition - Gradually disentangle from current Managed Service Providers (MSPs) and bring key IT functions in-house.
Key Focus Areas:
* MGA/TPA Consolidation: We are consolidating Managing General Agents (MGAs) and Third-Party Administrators (TPAs) across multiple insurance lines to streamline operations and improve service delivery
* Affiliate Integration: Supporting affiliate entities that provide services to TPAs, ensuring they are aligned with the broader IT strategy and company standards
Support Approach by Vertical:
* Insurance & Claims: Deliver robust IT support for both new and existing business operations, ensuring smooth onboarding into the environment
* TPAs: Provide tailored support to help maintain day-to-day operations while assisting in the long-term transition into the centralized ecosystem
REQUIREMENTS:
* To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
* Relevant education and/or training will be considered a plus
Able to perform the following:
* Ensure the continued stability and performance of existing applications
* Operate within specific verticals to maintain business continuity
* Anticipate future needs and identify opportunities for optimization
* Evaluate potential vendors and help select the right technology partners
* Lead efforts to onboard new vendors, ensuring alignment with strategic goals
* Emphasize compatibility, scalability, and support for automation initiatives
* Identify areas where automation can drive efficiency
* Collaborate with stakeholders to design and implement automated workflows that support growth
* Conduct internal process discovery to build a strong understanding of current operations
* Develop comprehensive documentation of existing policies, procedures, and workflows
* Address the knowledge gap left by recent staff departures
Current Challenges:
* Limited team bandwidth
* Urgent need for documentation and knowledge transfer
* Balancing operational maintenance with forward-looking initiatives
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.