Experience Architect (HCD)

Experience Architect

6+ Months Contract - Potential to Extend

ONSITE - Juno Beach, FL 33408

Must Have:
5+ years of experience
HCD (Human-Centered Design)
UX Design focused
Architecture
Nice to Have:
Six Sigma - Green or Yellow Belt

- System is already in place - adapting and modifying existing platform
- NOT a lead position
- Will be working alongside Omni & SAP/SAC teams - knowledge is helpful
- Expected to be ONSITE in Juno Beach 5 days/week - flexibility available down the road.

Key Responsibilities
Apply Process Quality Excellence:
Utilize Six Sigma methodologies to identify process improvements and eliminate waste in experience design workflows.
Implement data-driven approaches to measure and optimize user experience outcomes.
Drive Strategic Application Vision:
Collaborate with the Humanity Team:?Experience Architecture, Design and Project Success peers and other stakeholders within the organization to shape and drive a proactive strategic application vision.
Organizes content and navigation for UX within dual systems
Ensure digital strategies align with overall business objectives and user experience goals.
Develop and Maintain HCD Delivery Process Maps:
Partner with the Humanity Team:?Experience Architecture team to create and maintain HCD delivery driven process maps.
Ensure the processes are comprehensive, detailed, actionable, and aligned with business client s goals.
Ensure Application Adoption and Delight:
Focus on delivering an exceptional user experience that delights users and meets business needs.
Maps user personas and journeys to align user needs and pain points.
Support Tactical Execution and Research:
Assist in the execution of discovery and research phases to gather essential insights and feedback.
Contribute to client report-outs, ensuring stakeholders are informed and engaged.
Deliver Project Accelerators:
Support the development and implementation of project accelerators, including ongoing research and business knowledge.
Help reduce discovery and design timelines by providing relevant insights and tools.
Act as a Liaison to Business Partners:
Serve as an advocate to the needs and translate them into digital strategies.
Facilitate communication between business partners and internal HumanITy teams to ensure alignment and clarity.
Qualifications
Bachelor s degree in business, Operations Management, Quality Management, or a related field.
Minimum of 5 years of experience in user experience, process improvement, quality management, or a related field.
Six Sigma Green Belt certification preferred, with demonstrated experience in process improvement and quality methodologies.
Strong understanding of Human-Centered Design (HCD) principles and their application in digital projects.
Proven ability to develop and execute digital strategies aligned with business goals.
Detail-oriented, analytical, and proactive in identifying and solving problems.
Proficiency in digital strategy tools and project management.