Systems Engineer - Mid-Level

Description:

• We are seeking an experienced and dedicated UCaaS Support Engineer to join our team at DFW building.
• The primary focus of this role is to provide exceptional support for our Unified Communications as a Service (UCaaS) hardware and conferencing rooms.
• The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and a customer-centric approach.

Key Responsibilities

• Install, configure, and maintain UCaaS hardware: Ensure all UCaaS devices are functioning correctly and efficiently, with a focus on Cisco Room Devices.
• Support conferencing rooms: Provide technical support for audio/video equipment, ensuring seamless operation during meetings and events.
• Troubleshoot issues: Diagnose and resolve hardware and software problems promptly to minimize downtime and disruptions.
• User training and assistance: Offer guidance to users on the effective use of UCaaS systems, Cisco Room Devices, and conferencing equipment.
• Regular maintenance: Perform routine checks and updates on UCaaS hardware and conferencing room systems to ensure optimal performance.
• Collaboration: Work closely with IT and facilities teams to support the overall technology infrastructure.
• Documentation: Maintain accurate records of installations, configurations, and troubleshooting activities.

Qualifications

• Experience: Minimum of 3 years in a technical support role, preferably with UCaaS systems and conferencing room hardware, including experience with Cisco Room Devices.
• Technical skills: Proficiency in UCaaS technologies, Cisco Room Devices, Microsoft Teams, M365, audio/video conferencing systems, and related hardware.
• Problem-solving: Strong analytical skills with the ability to troubleshoot and resolve technical issues efficiently.

• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Customer service: A customer-centric approach with a focus on providing outstanding support and assistance.
• Teamwork: Ability to work collaboratively with IT and facilities teams.
• Education: A degree in Information Technology, Computer Science, or a related field is preferred.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.