Change Manager

Job Title: Change Manager

Location: Remote

Duration: Long Term contract

Working hours in CST and CST Time zone candidate

• Background in IT services companies (not manufacturing).
• Exposure to IT Service Management (ITSM) is nice-to-have.
• Portfolio/work samples of past change management/communications are highly valuable.

Job Summary

As a Senior Change Manager, you will be supporting one or more initiatives that impact strategic goals. You will partner with leaders, program managers, product managers, and subject matter experts to define and implement end to end change plans that support the business goals of the program to minimize disruption and increase end user adoption.

Responsibilities

• Develop and strengthen relationships, collaborating with executive sponsors, program team members, and functional partners to effectively drive organizational change for technology programs
• Assess the magnitude of a given change and recommend the appropriate level of engagement to successfully minimize disruption and drive adoption
• Deliver on all areas of change including stakeholder and end user identification and engagement, change impacts and readiness, communications at all levels, training assessment and development, anticipating and addressing resistance, reinforcement, etc.
• Drive continuous improvement, incorporating feedback and lessons learned from other client programs, flexing plans to the needs of the business
• Partner with business and technical teams to deliver on the change management plans of the program
• Establish and report on metrics for business reading, leading indicators, and end user adoption
• Provide post release support to end users (office hours, communications, training materials revision, etc.) as needed in partnership with the program tea

What you need to succeed

• Bachelor's degree in business, Organizational Change Management, Communications, or related field, or equivalent practical experience
• Proven expertise in organizational change principles and application, including at least 7 years of relevant experience; certification is a plus
• Exceptional communication skills using multiple formats including but not limited to email, PPT, SharePoint/Wiki, newsletters, video, and infographics
• Strong emotional intelligence and ability to establish and maintain trusting relationships
• Ability to empower and influence others to move toward a common vision or goal without authority or a direct reporting relationship
• Flexibility and resourcefulness; resilience in ambiguous situations
• Ability to collaborate effectively across various functions and levels in an organization
• Technical capability and demonstrated use of metrics and analytics
• Intermediate or sophisticated graphic design skills to support visual storytelling; experience with Adobe suite is desirable