Commercial Operations Product Manager

Description

Enterprise Payment Operations ("EPO") is modernizing how we move money at scale (wires, ACH, lockbox, receivables, payables, cash positioning) while elevating controls, resiliency, and colleague productivity. The EPO Product Manager is the accountable owner for defining the target-state vision and delivering the multi-year roadmap for Enterprise Payment Operations - spanning people, process, and technology.

Responsibilities

Own the vision & roadmap

• Define and socialize the target state for EPO operational capabilities (e.g., Wires, ACH, Lockbox, Integrated Receivables/ARP, Exceptions, client onboarding support).
• Maintain a focus on risk mitigation and control improvement across the end-to-end funds movement value chain.
• Maintain a transparent multi-horizon roadmap (6/12/36 months) that sequences business outcomes and dependencies (e.g., ISO 20022 readiness, TMIS?MAX+ migrations, Payments Connect (Payabli), Connected Deposits/Qolo, Integrated Receivables/Versapay).
• Translate strategy into epics, features, and user stories; steward the backlog and run quarterly planning with Ops and Tech.

Deliver business & risk outcomes

• Lead cross-functional delivery (Ops, Tech, Risk, Compliance, InfoSec, Finance) to execute the roadmap with disciplined prioritization and benefits realization.
• Embed risk & control requirements (NACHA, Fedwire/CHIPS/SWIFT, OFAC/sanctions, BSA/AML, SOX) into product design; ensure operational readiness, playbooks, and procedures are in place for every release.
• Partner with Ops leaders to redesign processes (Lean/Six Sigma mindset), eliminate failure demand and manual touches, and stand up workflow/automation (RPA, rules engines, AI where appropriate).

Measure what matters

• Define and publish a metrics tree and dashboards: STP rates, defects per million, E2E cycle time, queue aging, productivity per FTE, SLA adherence, quality escapes, audit/exam findings, loss events.
• Build a performance cadence (daily huddles, weekly reviews, monthly business review) linking features released ? adoption ? measurable outcomes.

Vendor & platform stewardship

• Act as the product manager and "voice of operations" for relevant vendor platforms (e.g., Payabli, Qolo, Versapay, MTS, SWIFT service bureau, core TM platforms), including roadmap alignment, SLAs, change management, and incident/problem management with Technology.
• Co-lead M&A and large client conversions workstreams for EPO (operational readiness, cutover, and 60-day hypercare) with clear success criteria.

Change & communications

• Lead change management and training for impacted colleague groups; ensure SOPs, job aids, and risk controls are updated and auditable.
• Communicate status, risks, and decisions crisply to executives and stakeholders; facilitate go/no-go and post-implementation reviews.

You must be located near a Huntington Bank Corporate office.

Basic Qualifications

• Bachelors degree.
• 7 or more years of experience working in financial services and banking with 3 or more years in product management / product owner / platform owner roles delivering operations technology and/or workflow at scale.
• Experience with using agile ways of working (backlog management, quarterly planning, incremental value release) across people, process, and IT.
• Experience managing teams and driving operational improvements.
• Strong understanding of loan servicing systems and middleware tools.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Access, Visio).

Preferred

• Experience working in payment operations or adjacent cash-management operations (wires, ACH, lockbox, ARP, exceptions).
• MBA preferred.
• Strong working knowledge of payments rails and standards (Fedwire/CHIPS, NACHA, SWIFT, ISO 20022), sanctions screening, and operational risk & controls.
• Lean Six Sigma (Green/Black Belt), CSPO/PSPO, or PMI-ACP.
• Executive-level communication, stakeholder management, and prioritization skills. Excellent communication and stakeholder management skills.
• Critical thinker, very organized. Ability to resolve problems and independently work with a sense of urgency, while maintaining strong attention to detail.
• Exposure to automation (RPA/workflow), service design, or AI-assisted exception handling.
• Experience with project management tools (e.g., JIRA, Confluence, MS Project) is a plus.

#LI-Hybrid

Exempt Status: (Yes = not eligible for overtime pay) ( No = eligible for overtime pay)
Yes

Workplace Type:
Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Compensation Range:
93,000.00 - 189,000.00 Annual

The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.